Maria Anne Freeman-Keep

I am a dedicated, self-motivated professional with extensive experience in customer service, leadership, and community engagement. My background in retail management and policing has honed my communication skills, problem-solving abilities, and commitment to public service. I thrive in high-pressure environments, working both independently and collaboratively.

Professionalism, reliability, and integrity define my approach, and I take pride in fostering trust and confidence in those I assist. I am now seeking a new opportunity where I can apply my skills and experience while continuing to make a positive impact.

Rose Nursery & Estate Assistant - Henry Street Garden Centre

(2026-03 - 2026-10)

Working in the production unit, undertaking the growing, picking, care and dispatch of roses to online and wholesale customers. Maintaining the rose grounds, nursery equipment and wider estate, as required, to ensure the grounds are kept in good condition. Carrying out a range of physical tasks indoors and outdoors to maintain high standards of plant care and nursery operations.

Safely operating machinery, including bandsaws, pedestrian ride-on trolleys, potting machines and manual pull-along trolleys. Maintaining and caring for bare-root roses, ensuring stock is stored safely and kept in good condition. Assisting in the retail area by replenishing the rose stock, arranging displays and merchandising products.

Caring for, tending, pruning and maintaining roses to ensure they meet the highest standards for both retail and wholesale customer. I would provide advice and guidance to customers and visitors on rose care, pruning and maintenance to help them look after their plants effectively.

Plant Assistant - British Garden Centres

(2025-03 - 2026-03)

I was responsible for a wide range of plants including watering, feeding, pruning and monitoring plant health by keeping up to date with new and climate friendly ways of treating the plant I co-ordinate and maintain plant displays to ensure the plants are presented attractively and remain in good condition for customers. I support and assist customers with plant selection and provide advice on plant care and growing conditions. I stock manage which includes plant deliveries, potting and replenishing displays organising sales, price drops and updating CMS with these changes.

I would support my manager and supervisor by reviewing and monitoring plants for pests, disease or damage and take appropriate action to prevent negative effects to the plant and environment of the centre. I work as part of the garden centre team to maintain a clean, organised and welcoming retail environment.

Customer Ambassador - Great Western Railway

(2014-04 - 2024-09)

I was responsible for providing exceptional service to the traveling public while ensuring smooth station operations. I assisted customers during disruptions, offering clear and accurate information while maintaining a professional and approachable manner. A key part of my role involved managing lost property, where I liaised with passengers, station staff, and train managers to reunite valuable items with their owners.

I regularly supported vulnerable individuals, including elderly and disabled passengers, ensuring they received the necessary assistance. I also played an active role in station operations, collaborating with reception staff, dispatchers, and management. I was first aid trained and provided medical support in emergencies, working closely with the police and ambulance services.

Additionally, I contributed to station audits, helping to maintain high safety and service standards. My role required strong problem-solving skills, particularly when de-escalating confrontational situations. I was entrusted with issuing tickets, refreshment vouchers, and arranging alternative travel when needed.

My dedication was recognized with an award for excellence, as well as numerous l

Police Community Support Officer - Thames Valley Police

(2008-09 - 2014-04)

As a Police Community Support Officer, I worked closely with officers to protect and serve the community, gathering intelligence and engaging with the public to foster trust. I attended community events, neighbourhood meetings, and outreach programs to strengthen relationships and encourage cooperation. A key aspect of my role involved locating missing or vulnerable individuals and ensuring their safe return.

I conducted scene watches, securing crime scenes, monitoring access, and maintaining critical documentation. I was responsible for submitting intelligence reports and updating crime records, ensuring accuracy and efficiency in all documentation. Managing volatile situations was integral to my role, requiring composure, professionalism, and sound judgment.

My commitment extended beyond official duties, as I was always ready to assist the public when needed.

Deputy Store Manager - Miss Selfridge

(2006-10 - 2008-09)

As Deputy Store Manager, I oversaw daily operations, managed stock levels, and ensured payroll and trade reports were completed efficiently. I set and monitored sales targets, motivating the team to meet and exceed expectations. Staff training, recruitment, and performance management were central to my role, ensuring a skilled and driven workforce. I also handled visual merchandising, health and safety compliance, and customer service, maintaining the highest standards in all areas.

Deputy Store Manager - Pumpkin Patch

(2006-05 - 2007-10)

In this role, I led a team, ensuring high store standards, customer service, and efficient daily operations. I managed stock control, daily banking, budgeting, and staff development, overseeing training and performance reviews.

Assistant Store Manager - Republic

(2004-06 - 2006-04)

In this role, I led a team, ensuring high store standards, customer service, and efficient daily operations. I managed stock control, daily banking, budgeting, and staff development, overseeing training and performance reviews.

Floor Manager - USC

(2003-12 - 2004-06)

In this role, I led a team, ensuring high store standards, customer service, and efficient daily operations. I managed stock control, daily banking, budgeting, and staff development, overseeing training and performance reviews.

Foundation GNVQ - Retail & Distributive Services

GCSEs (Grades B-D) - Mathematics, English, and other subjects