Patient Operation Catering Manager - Chelsea Westminster Hospital
(2026-04)
- Oversee the preparation, distribution, and delivery of patient meals
- Ensure meals are served accurately according to prescribed diets and nutritional requirements
- Monitor meal service quality, temperature, presentation, and timeliness
- Resolve patient meal-related concerns and complaints promptly
- Manage catering supervisors, chefs, kitchen assistants, and ward hosts
- Recruit, train, and develop catering staff
- Conduct performance reviews and provide coaching where required
- Create staff schedules and manage workforce allocation
- Ensure compliance with food safety legislation, HACCP principles, and healthcare standards
- Maintain hygiene and sanitation standards throughout food production and service areas
- Conduct regular audits and inspections
- Ensure staff follow infection prevention and control procedures
- Work closely with dietitians, nutritionists, and clinical teams
- Ensure patients receive meals appropriate for medical, cultural, religious, and allergy-related requirements
- Support menu planning to meet nutritional guidelines
- Monitor daily catering operations and service performance
- Manage food ordering, inventory, and stock control
- Control food waste and implement cost-saving initiatives
- Ensure adequate supplies and equipment are available
- Maintain high levels of patient satisfaction regarding food services
- Collect and analyze patient feedback
- Implement service improvements based on feedback and quality assessments
- Promote a positive dining experience for patients
- Manage departmental budgets and catering expenditures
- Monitor food costs, labour costs, and operational expenses
- Prepare reports on financial performance and service efficiency
- Identify opportunities for cost reduction while maintaining service quality
- Develop and monitor Key Performance Indicators (KPIs)
- Conduct service audits and quality improvement initiatives
- Ensure compliance with hospital policies and accreditation standards
- Produce operational and compliance reports for management
Assistant Patient Dining - Imperial College NHS St. Mary's
(2024-10)
- Supervised daily patient dining services across wards, ensuring timely and accurate meal delivery
- Coordinated staff rotas, managed shift coverage, and supported catering teams to maintain service standards
- Ensured meals met patients' dietary requirements, cultural preferences, and medical needs in line with NHS guidelines
- Acted as a liaison between catering services, nursing staff, and dietitians to resolve patient concerns promptly
- Maintained strict adherence to food hygiene, infection control, and health & safety regulations
- Conducted regular audits and risk assessments to ensure compliance with NHS and CQC standards
- Supported recruitment, onboarding, and training of catering assistants and supervisors
- Delivered ongoing coaching to improve staff performance, patient interaction, and service quality
- Implemented service improvement initiatives to enhance patient satisfaction scores
- Monitored KPIs such as meal accuracy, timeliness, and patient feedback, reporting outcomes to senior management
- Assisted in managing stock control, procurement, and cost efficiency within catering operations
- Supported budget planning and monitored expenditure to ensure value for money
- Worked closely with clinical teams to align dining services with patient care plans
- Represented catering services in multidisciplinary meetings, contributing to patient experience strategies
Catering Supervisor - Uchl Hospital
(2023-01 - 2024-10)
- Lead a shift within the Catering department to ensure that all required tasks are completed
- Ensure that all prescribed business processes and procedures are complied with and carried out
- Deputise for the Catering Manager or Assistant Manager in their absence
- Ensure that any identified on the job training is identified and implemented
- Lead by example and ensure that the shift is motivated to deliver customer focused and sales driven service
- Ensure all monies are accounted for, any change orders are completed and adhere to The Management Centre's cash handling and financial procedures
- Assist in effectively monitoring and maintaining stock of food
- Ensure that all relevant deliveries are checked and signed for and that stocks are rotated accordingly
- Proactively seek new and innovative opportunities to improve the customer experience
- Ensure that the highest standards of service are achieved
- Promote a truly customer focused working environment
- Be willing to assist with food production should the need arise
- Assist the Catering Manager in ensuring that the standard business procedures and processes are adhered to at all times
- Maintain a clean and safe environment for customers by adhering to licensing laws
- Ensure that local and statutory procedures are implemented and adhered to
- Adhere to all legal requirements in relation to the sale of alcohol at The Management Centre
- Communicate all necessary information to all staff
- Ensure all customer service areas are clean and fit for purpose, in line with current legislation and that staff are aware of their roles and responsibilities
- Report any major issues to the Catering Manager
- Assist the Catering Manager in ensuring all conference business within The Management Centre is covered at all times
- Assist the Catering Manager in passing information to the Events Coordinator so that invoices can be raised post conference
- Ensure excellent and effective communication within the team and with Conference organisers, delegates and the Events Coordinator
Hospitality Academy Manager, Kingston - Marks and Spencer - Kingston
(2021-11 - 2022-12)
Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store or Foods section through successful implementation of the M&S retail plan.
- Drive a selling culture within the team
- Lead the team to deliver excellent customer service and hit store targets
- Deliver an inspirational, improved, and consistent visual customer journey instore which inspires customers to shop and buy more often
- Utilize and exploit data & Management Information to support with operational decisions
- Implement a continuos improvement mentality
- Build relationships with key partners across the Region and beyond to maximize all growth opportunities, execute fantastic events and drive conversion
- Continuously seek opportunities to develop future talent through performance tools and development programs
- Support the Academy and regional stores to deliver successful regional recruitment at all levels
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Deliver regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work
Deputy Manager - ALDI Store Limited - Little Venice, London
(2020-10 - 2021-11)
- Oversee all store operations and procedures
- Lead the team and maintain high quality standards in the store
- Guide and mentor the staff members towards their own personal targets and achievements
- Implement and support company initiatives and programmes
- Resolve customers complaints and ensure excellent customer service
- Financial responsibilities
- Conduct staff meetings in order to resolve service, product and personal issues
- Carry out regular quality checks to ensure all items are in a good, saleable condition
- Manage the click-and-collect
