Shopkeeper - Melo's - Liverpool
(2018-03)
- Supervised retail staff, ensuring excellent customer service standards and operational efficiency.
- Managed merchandise displays and optimized shop floor organization.
- Resolved point-of-sale and product-related issues promptly.
- Trained and developed staff to foster high-performance teams.
Food Business Owner - Blends - Liverpool
(2024-05)
- Oversaw customer service operations, enhancing satisfaction and loyalty.
- Trained staff on food safety standards and service excellence.
- Implemented cost-effective measures to significantly increase profit margins.
- Enhanced restaurant reputation through impeccable hygiene standards.
- Successfully managed multiple tasks simultaneously in high-pressure environments.
Administrative Assistant - Greystar - Liverpool
(2022-09 - 2023-01)
- Coordinated lease agreements and tenancy transfers efficiently.
- Liaised with contractors, processed orders, and maintained accurate records.
- Organized travel bookings for staff and updated internal databases.
Administrative Assistant - NBG - Sliema
(2020-10 - 2021-03)
- Supported document management and audit preparation.
- Performed accurate data entry and communication tasks for office coordination.
Data Entry Clerk - The Claim Guys - Manchester
(2017-11 - 2018-02)
- Maintained client data accuracy within internal databases.
- Handled confidential records and prepared digital files securely.
Security Ambassador - Manchester Airport - Manchester Airport
(2017-05 - 2017-11)
- Performed passenger screening and provided front-line customer service.
Travel Sales Agent (Amadeus GDS) - Purple Travel - Guildford
(2016-01 - 2017-02)
- Managed comprehensive travel arrangements for groups and individuals.
- Booked flights, hotels, and special accommodations using Amadeus GDS.
- Provided tailored travel advice and support to clients.
Administration Officer - Britannia International Supplies - Liverpool
(2016-02 - 2016-11)
- Provided administrative support, including processing purchase orders, service contracts, and financial reports.
- Managed digital databases and physical file systems.
- Managed schedules and appointments for senior management and staff.
- Coordinated office operations, enhancing efficiency and productivity.
Administration Officer/Evening Receptionist - Merseyside Community Rehabilitation CO - Liverpool
(2014-10 - 2015-12)
- Prepared and maintained cases and records for effective data management and analysis.
- Screened and verified visitors for identification credentials and purpose of visit, maintaining security.
- Maintained accurate filing systems, ensuring all records were accessible.
- Handled incoming calls and inquiries, providing exceptional customer service.
Administrative Assistant - Mental Health Service (NHS) - Liverpool
(2015-01 - 2015-02)
- Administered CRM and company databases, including troubleshooting, maintenance, updates, and report generation.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Managed confidential documents and files with utmost professionalism.
- Streamlined communication between departments to enhance operational efficiency.
Administrative Officer - Primary Care Resource (NHS) - Liverpool
(2014-10 - 2014-12)
- Coordinated office activities to enhance overall operational efficiency.
- Managed documents by organizing forms, making photocopies, filing records, and creating reports.
- Added new data and notes to project and resource tracking spreadsheets.
Customer Service Agent - Lufthansa - Liverpool
(2012-04 - 2014-10)
- Provided professional customer service and resolved escalated issues.
- Updated internal systems with booking data and client information.
