Maria Charami

Highly motivated and adaptable professional with over 10 years of extensive experience in customer service, administration, and the travel industry. Proven ability to support high-volume operations, manage complex bookings, and deliver exceptional service. Proficient in Amadeus GDS, Microsoft Office Suite (Excel, Word, Outlook), and CRM systems. Eager to contribute to a dynamic, remote-first team within the travel or tourism sector.

Shopkeeper - Melo's - Liverpool

(2018-03)

• Supervised retail staff, ensuring excellent customer service standards and operational efficiency.
• Managed merchandise displays and optimized shop floor organization.
• Resolved point-of-sale and product-related issues promptly.
• Trained and developed staff to foster high-performance teams.

Food Business Owner - Blends - Liverpool

(2024-05)

• Oversaw customer service operations, enhancing satisfaction and loyalty.
• Trained staff on food safety standards and service excellence.
• Implemented cost-effective measures to significantly increase profit margins.
• Enhanced restaurant reputation through impeccable hygiene standards.
• Successfully managed multiple tasks simultaneously in high-pressure environments.

Administrative Assistant - Greystar - Liverpool

(2022-09 - 2023-01)

• Coordinated lease agreements and tenancy transfers efficiently.
• Liaised with contractors, processed orders, and maintained accurate records.
• Organized travel bookings for staff and updated internal databases.

Administrative Assistant - NBG - Sliema

(2020-10 - 2021-03)

• Supported document management and audit preparation.
• Performed accurate data entry and communication tasks for office coordination.

Data Entry Clerk - The Claim Guys - Manchester

(2017-11 - 2018-02)

• Maintained client data accuracy within internal databases.
• Handled confidential records and prepared digital files securely.

Security Ambassador - Manchester Airport - Manchester Airport

(2017-05 - 2017-11)

• Performed passenger screening and provided front-line customer service.

Travel Sales Agent (Amadeus GDS) - Purple Travel - Guildford

(2016-01 - 2017-02)

• Managed comprehensive travel arrangements for groups and individuals.
• Booked flights, hotels, and special accommodations using Amadeus GDS.
• Provided tailored travel advice and support to clients.

Administration Officer - Britannia International Supplies - Liverpool

(2016-02 - 2016-11)

• Provided administrative support, including processing purchase orders, service contracts, and financial reports.
• Managed digital databases and physical file systems.
• Managed schedules and appointments for senior management and staff.
• Coordinated office operations, enhancing efficiency and productivity.

Administration Officer/Evening Receptionist - Merseyside Community Rehabilitation CO - Liverpool

(2014-10 - 2015-12)

• Prepared and maintained cases and records for effective data management and analysis.
• Screened and verified visitors for identification credentials and purpose of visit, maintaining security.
• Maintained accurate filing systems, ensuring all records were accessible.
• Handled incoming calls and inquiries, providing exceptional customer service.

Administrative Assistant - Mental Health Service (NHS) - Liverpool

(2015-01 - 2015-02)

• Administered CRM and company databases, including troubleshooting, maintenance, updates, and report generation.
• Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Managed confidential documents and files with utmost professionalism.
• Streamlined communication between departments to enhance operational efficiency.

Administrative Officer - Primary Care Resource (NHS) - Liverpool

(2014-10 - 2014-12)

• Coordinated office activities to enhance overall operational efficiency.
• Managed documents by organizing forms, making photocopies, filing records, and creating reports.
• Added new data and notes to project and resource tracking spreadsheets.

Customer Service Agent - Lufthansa - Liverpool

(2012-04 - 2014-10)

• Provided professional customer service and resolved escalated issues.
• Updated internal systems with booking data and client information.

BSc - Tourism Management & Marketing - National and Kapodistrian University of Athens (2023)

Diploma - Aviation - IATA (2011)

High School Diploma (A-Levels Equivalent) - Michalopouleion (2004)