Account Executive - BOOTS – Barry M Cosmetics London - London
(2024-09 - 2025-10)
Support the Senior NAM in the day-to-day management of the Boots account, while providing cross-functional support for Amazon, Argos and Superdrug Marketplace.
- Assist in the execution of Joint Business Plans (JBPs) including promotional activities, new product launches, and comprehensive campaign tracking.
- Manage end-to-end operational finance, including the processing and reconciliation of Purchase Orders (POs) and invoices to ensure seamless payment cycles.
- Oversee inventory management, monitoring stock levels across multiple accounts to identify replenishment needs and minimize out-of-stock risks.
- Direct customer service operations for marketplace accounts, managing the full lifecycle of returns, refunds, and query resolution to maintain high account health ratings.
- Coordinate internal processes to ensure timely submissions of New Product Developments (NPDs), demand forecasts, and digital marketing assets.
- Track weekly and monthly sales performance, identifying key trends, risks, and growth opportunities across all assigned retail channels.
- Support forecasting processes by consolidating cross-account data and coordinating directly with the supply chain team to align stock with promotional demand.
- Provide key reporting and insights to internal stakeholders, translating raw data into actionable strategies to drive account
Duty Manager – Customer Service and Volunteers - Idverde, Queen Elizabeth Olympic Park - Queen Elizabeth Olympic Park
(2024-04 - 2024-09)
- Lead and manage a team of volunteers at the park information point.
- Coordinate tours, events, and customer service activities.
- Handle merchandise sales and address customer enquiries.
Small Business Owner - Cookies Caffe Italia
(2019-02 - 2022-10)
- Operated a successful independent cafe with responsibilities across stock management, customer service, and staffing.
- Built local customer base through promotions and events.
Front of House Organiser - Morgan McKinley
(2017-04 - 2019-02)
- Managed reception duties, switchboard, meeting room bookings and AV setups.
- Provided admin support to multiple departments including HR and Legal.
- Organised corporate events and handled travel and diary management.
Business Development Manager - Natalie Roche Ltd
(2014-11 - 2017-02)
- Opened 25 new accounts, increasing company turnover significantly.
- Managed relationships with Harrods, Space NK, and M&S among others.
- Led retail training and implemented sales strategies to exceed KPIs.
National Sales & Training Manager - MEDA pharma– Dr Lewinns
(2012-01 - 2014-08)
- Expanded retail presence by opening 16 new stores including Fenwick's and Debenhams.
- Developed strategic plans for under-performing accounts.
- Set up and executed training schools and designed supporting materials.
Area Manager – South East - Collin Resultime - South East
(2010-09 - 2011-12)
- Managed 50 spa and salon accounts across the region.
- Implemented promotional plans and delivered retailer training.
- Increased brand footprint through strategic business development.
Health & Beauty Manager (Espa) - Esporta
(2008-05 - 2010-09)
- Achieved 25% sales growth through team training and strategic marketing.
- Redesigned treatment menu and optimized pricing models.
- Led outreach initiatives and client engagement programs.
UK Retail Business Development Manager - Elemis UK Ltd - UK
(2005-12 - 2007-08)
- Oversaw the launch of 11 flagship retail stores across the UK.
- Managed 60 staff and achieved sales targets exceeding £4M turnover.
- Traveled internationally to support new store openings and promotions.
Store Manager – Penhaligon's City Store and Covent Garden - Penhaligon's - City Store and Covent Garden
(2003-10 - 2005-12)
- Managed concessions and standalone stores for Penhaligon's and L'Artisan.
- Boosted sales by 46% through team training and customer service focus.
- Handled all HR, stock, and financial operations.
UK Area Manager & UK Events Coordinator - Darphin - UK
(1999-03 - 2003-10)
- Led a team managing 15 stores and treatment rooms across the UK.
- Organized national promotional events and training sessions.
- Started as Counter Manager at Harrods and grew revenue by 146%.
Counter Manager - Various (Aspects Fragrances, Shiseido, YSL & Dior) - UK
(1987-01 - 1999-12)
- Held progressive beauty and retail roles at Selfridges, Harrods, and House of Fraser.
- Specialized in customer service, sales, and team development in luxury cosmetics.
