Maria Dahem

Professional and customer-focused Receptionist, Host and Customer Service Advisor with experience delivering exceptional front-of-house service in fast-paced environments. Experienced in reception, administration, visitor management and customer support, with strong Microsoft Office and IT skills. Confident managing telephone and email enquiries, maintaining accurate records and using multiple computer systems while creating a welcoming and professional first impression.

Customer Service Advisor - Teleperformance UK

(2024-08)

• Provide professional customer support via telephone and email.
• Accurately update customer records using internal systems and databases.
• Complete administrative tasks with a high level of accuracy and attention to detail.
• Use Microsoft Outlook, Word, Excel and Teams on a daily basis.
• Navigate multiple IT systems while maintaining confidentiality.
• Resolve customer enquiries efficiently and professionally.
• Manage high workloads while meeting deadlines and service standards.
• Maintain accurate documentation and comply with data protection requirements.

Receptionist & Host - ABM Aviation - Manchester Airport

(2023-02 - 2024-08)

• Welcomed visitors and passengers, creating a positive first impression.
• Managed reception, telephone calls and customer enquiries.
• Coordinated bookings and provided administrative support.
• Maintained accurate records and updated internal systems.
• Delivered exceptional customer service in a busy environment.
• Worked collaboratively with colleagues to ensure smooth daily operations.
• Supported passengers with diverse needs in a calm and professional manner.
• Maintained a welcoming and organised reception area.

Computer Science Degree - Computer Science - Manchester Metropolitan University (MMU) (2024)