Maria L Souza

Systems Support Analyst with 5+ years delivering production support, application support, bug recreation and logging, UAT coordination and defect management across enterprise software implementations and complex integrated systems. Proven track record recreating and accurately logging system bugs with third-party providers, executing test plans, performing functional and regression testing, and collaborating with development teams through Agile practices. Experienced coordinating user acceptance testing, managing defect lifecycles using Jira and Azure DevOps, validating fixes and supporting post-go-live issues whilst ensuring software quality aligns with business requirements.

Strong problem-solving, communication and consultancy skills, with excellent customer service and high attention to detail in fast-paced, deadline-driven environments.

Business Analysis, Implementation, QA & Product Ownership - Gridnet Tecnologia / KMM Technology - Brazil

(2017-10 - 2025-05)

• Recreated and accurately logged system bugs with third-party system providers using Jira and Azure DevOps, managing defect lifecycles from discovery through resolution whilst collaborating with development teams to ensure timely bug fixes
• Coordinated user acceptance testing (UAT) with cross-functional stakeholders, supporting test preparation and execution, conducting post-go-live validation and providing ongoing production support to identify and resolve issues
• Designed and executed comprehensive test plans, test cases and test scenarios for enterprise logistics software applications, performing functional testing, regression testing, integration testing and exploratory testing to ensure software quality and reliability
• Built and maintained QA processes including test coverage tracking, test case creation and defect lifecycle management, creating reusable testing playbooks and deployment runbooks that enabled consistent quality assurance and reduced testing friction

Project Coordinator - Part-time, Weekend Based - Girls on Firewalls Digital Services LLC

(2024-04)

• Coordinated international technology programme delivery across multiple time zones, translating stakeholder needs into structured plans and maintaining progress tracking frameworks
• Maintained operational documentation and performance monitoring to support programme objectives and ensure stakeholder visibility of coverage, blockers and risk areas

Paralegal Assistant - Compliance & Operations - Bond Turner - Liverpool, United Kingdom

(2026-02 - 2026-07)

• Reviewed legal, financial and insurance-related documentation for accuracy, completeness and consistency within controlled workflows in a regulated legal environment
• Worked closely with internal compliance department to ensure documents were maintained and compliant, maintaining confidential records in Proclaim and supporting audit-ready documentation

Operations Assistant - Fleet Customer Operations - Localiza Gestão de Frotas - Brazil

(2011-05 - 2017-09)

• Analysed existing processes and identified opportunities for operational improvement through gap analysis, supporting business change initiatives whilst managing multiple priorities and strict deadlines
• Monitored SLAs, KPIs and operational performance in a high-volume service environment, supporting reporting and audits

Telecommunications Technical Analyst - NOC / Operations - Nokia Siemens Networks - Brazil

(2009-01 - 2011-04)

• Coordinated incident handling and technical escalations across NOC, Engineering and customer teams, working to SLA-driven procedures in complex integrated systems
• Maintained clear operational records and incident communication for high-availability telecommunications services

Postgraduate Qualification - Software Engineering

Degree - Information Technology Management

Qualification - Networks & Telecommunications