Maria Mikaczo

Highly organised, reliable, and versatile Healthcare Operations Professional with extensive experience managing daily administrative, facility, and clinical logistics in busy rehabilitation environments. Trusted with high-level security protocols, financial data, and multidisciplinary stakeholder communication. A proactive problem solver adept at handling difficult situations, managing vendors, and implementing efficiency-driven workplace improvements.

Proven track record of 100% reliability, zero lateness, and excellent cross-departmental coordination.

Coordinator / receptionist / administrator - Kingston Rehabilitation Centre - Kingston upon Thames

(2025-10)

• Coordinate complex medical diaries and multi-channel communications; manage resident logistics including hospital bookings, transport, and taxi arrangements.
• Act as primary liaison for external doctors, therapists, healthcare organisations, and family members via telephone, email, and in-person greetings.
• Oversee purchasing workflows and supply chain logs for nursing, medical, kitchen, housekeeping, laundry, and management departments; audit vendor quotes and reconcile invoices.
• Manage regulatory health compliance collections, including hazardous medical waste (blood/water samples) and used cooking oil; execute first-line repairs on critical workplace hardware like printers and patient call bell systems.
• Spearheaded a new room-check and maintenance-tracking system that optimized internal workflows, improved company reporting timelines, and earned unanimous management approval.
• Vetted to handle sensitive corporate assets, including financial bank card data, entry door codes, and secure safe combinations.
• Oversee the rehabilitation facility's digital presence, uploading essential compliance documents to the website and archiving critical customer records securely.
• Coordinate agency worker confirmations with external suppliers; monitor team compliance regarding professional workplace standards, uniform requirements, and ID tags.
• Achieved an exemplary attendance record with 100% punctuality and only two absences over entire tenure.

Administrator - SAIL International UK - London (Surbiton)

(2024-01 - 2025-10)

• Received, sorted, and electronically archived incoming post, ensuring efficient document management.
• Maintained confidential office documentation, systematically saving important files in designated corporate folders.
• Handled email and digital communication via Microsoft Teams and other platforms to maintain clear correspondence.
• Monitored and replenished office supplies while assisting with scheduling regular servicing of office equipment.

Stay-At-Home Mother

(2020-01 - 2024-12)

Managed all household duties, family schedules, healthcare appointments, and daily operational logistics.

Senior NVQ Level 3 Beauty Therapist & Receptionist - Serenity Salon - Kingston-upon-Thames, London

(2014-01 - 2020-12)

• Managed daily business operations in the owner's absence, resolving client escalations and facility needs.
• Welcomed clients, executed full reception duties, managed appointment software, and processed financial transactions.
• Trained and supervised junior team members, ensuring high standards of customer care.

Beauty Therapist - Tony & Guy – The Treatment Room - London, Chiswick

(2012-01 - 2013-12)

Provided consultations and treatments while driving inventory upsells and managing client accounts.

Nanny / Housekeeper - Twickenham, Greater London

(2008-01 - 2012-12)

Structured educational routines, managed time-sensitive schedules, and coordinated weekly plans.

Office Administrator - Harmonia Estate Agent - Debrecen, Hungary

(2008-01 - 2008-12)

Executed full clerical routines, managed client databases, and coordinated agent viewing schedules.

Childcare Level 1 - Kingston Adult Education (2024 - 2024)

NVQ Levels 1, 2, and 3 - Beauty Therapy - British Beauty Academy (2012 - 2019)

ESOL Level 1 - Richmond Adult Community College (2013 - 2014)

A-Levels & GCSE Equivalents