Service Performance Manager
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Strategic and results-driven professional with over a decade of experience leading service performance, quality governance, and operational change across telecoms, security, and customer service sectors. Skilled in managing high-performing teams, implementing robust frameworks, and driving measurable improvements in KPIs, compliance, and customer satisfaction. Coached and supported teams through change and learning by creating safe spaces and adapting guidance to evolving needs.
I bring a grounded, people-focused approach to leadership—balancing structure with adaptability and always aligning performance with purpose.
Corporate Leadership & Change
TalkTalk Ltd / PXC Communications (Post-Demerger)
