Maria Shakeel

Friendly, organised and adaptable professional with experience in customer service, retail and healthcare environments. Strong communication, time-management and problem-solving skills, with experience handling enquiries, working with sensitive information and remaining calm in busy environments. Currently studying BSc (Hons) Adult Nursing, with clinical placement experience developing professionalism, confidentiality, teamwork and person-centred communication.

Sales Assistant - Khaadi - Birmingham, UK

(2024-06 - 2024-11)

• Provided friendly and professional customer service in a busy retail environment, responding to customer enquiries and supporting purchasing decisions.
• Processed cash and card payments accurately using electronic till and payment systems, maintaining attention to detail.
• Managed multiple responsibilities during peak periods while remaining calm, professional and efficient.
• Worked collaboratively with colleagues to support smooth day-to-day operations and maintain an organised environment.
• Adapted communication to different customers and dealt with queries in a helpful and professional manner.

Retail Sales Assistant (Temporary)

(2023)

2 weeks experience

• Supported customers with enquiries and provided professional, helpful service.
• Communicated effectively with customers and colleagues in a fast-paced environment.
• Completed tasks efficiently while adapting quickly to changing priorities.
• Maintained a professional, organised and customer-focused workspace.

Adult Nursing Clinical Placements - Birmingham Newman University

• Communicated professionally with patients, families and multidisciplinary healthcare teams across clinical environments.
• Handled sensitive and confidential information appropriately, following professional standards and workplace procedures.
• Developed strong organisation and prioritisation skills while working in busy healthcare settings.
• Maintained accurate documentation and demonstrated attention to detail when completing clinical records and tasks.
• Worked as part of a team while remaining respectful, reliable, calm and professional under pressure.

BSc (Hons) - Adult Nursing - Birmingham Newman University

BTEC - Health & Social Care