Maria Sterling

With a background spanning education, civil service administration, and creative industries, I bring a practical approach to problem-solving and a steady hand in busy environments. My experience covers office assistance, project coordination, learner support and customer service, with a focus on clear communication and attention to detail. I am comfortable working with sensitive information and have a strong grasp of GDPR requirements.

I enjoy building positive relationships and supporting teams to achieve their goals.

Student Support Coach at PeoplePlus (2026-01 – Present)

• Support learners with additional needs, adapting support to individual abilities.
• Develop learners' employability, communication and life skills.
• Work with education and prison staff to support learner progression.
• Maintain learner records and monitor progress and engagement.
• Promote an inclusive environment while following safeguarding procedures.

Administrative Officer – Criminal Caseworker at Home Office (2021-01 – 2025-12)

• Prepared travel documents and removal packs for individuals without passports.
• Produced and updated official records for departures and deportations.
• Liaised with government agencies, courthouses, and police to coordinate casework.
• Monitored criminal cases and tracked travel movements to prevent re-entry.
• Managed bail and home detention curfews, ensuring compliance with legal requirements.
• Revoked deportation statuses when necessary, following established procedures.
• Maintained accurate records and ensured data protection standards were met.
• Supported colleagues with complex cases and contributed to team targets.

Higher Level Teaching Assistant at Mulberry Primary School (2020-01 – 2021-12)

• Delivered classroom support across multiple year groups.
• Assisted with lesson planning and resource preparation.
• Supported pupils with additional needs to access learning.
• Managed small group activities and provided one-to-one support.
• Helped maintain a positive and inclusive classroom environment.
• Communicated with parents and staff regarding pupil progress.
• Organised classroom materials and maintained records.
• Contributed to after-school activities and school events.

Keyholder and Sales Assistant at Flying Tiger Copenhagen (2019-01 – 2020-12)

• Opened and closed the store, ensuring security procedures were followed.
• Assisted customers with product selection and queries.
• Managed stock levels and replenished displays.
• Processed transactions accurately at the till.
• Supported new staff with training and guidance.

Admin & Hospitality (Part-Time) at Hedley Twist Salon (2019-01 – 2019-12)

• Scheduled appointments and managed client bookings.
• Welcomed clients and provided refreshments.
• Maintained client records and processed payments.
• Supported stylists with daily tasks and salon upkeep.
• Assisted with promotional events and marketing activities.

Admin & Hospitality (Part-Time) at Marcia's HnB Salon (2019-01 – 2019-12)

• Scheduled appointments and managed client bookings.
• Welcomed clients and provided refreshments.
• Maintained client records and processed payments.
• Supported stylists with daily tasks and salon upkeep.
• Assisted with promotional events and marketing activities.

Higher Level Teaching Assistant at Alexandra Primary School (2017-01 – 2019-12)

• Supported classroom teaching across key stages.
• Delivered interventions for pupils needing extra help.
• Organised learning resources and classroom displays.
• Assisted with school trips and extracurricular activities.
• Maintained accurate records of pupil progress.

Photographer & Sales Assistant at Magic Memories (2016-01 – 2016-12)

• Captured and edited photographs for visitors.
• Sold photo packages and souvenirs to guests.
• Set up and maintained photography equipment.
• Provided a friendly and engaging customer experience.
• Managed cash and card payments at the sales desk.

Teaching Assistant at Servoca (2015-01 – 2016-12)

• Supported teachers with classroom activities and supervision.
• Helped pupils with reading, writing, and numeracy tasks.
• Assisted with playground and lunchtime duties.
• Prepared learning materials and resources.
• Maintained a safe and positive environment for pupils.

Event Steward & FOH Reception at BCU School of Media (2010-01 – 2015-12)

• Greeted guests and managed event check-ins.
• Provided information and assistance to attendees.
• Supported event logistics and set-up.
• Handled phone and email enquiries for event bookings.
• Assisted with event promotion and marketing.

Event Steward & FOH Reception at GovNet Communications

• Greeted guests and managed event check-ins.
• Provided information and assistance to attendees.
• Supported event logistics and set-up.
• Handled phone and email enquiries for event bookings.
• Assisted with event promotion and marketing.

MSc in Entrepreneurship and Innovation – Birkbeck University of London (2026-12)

Unique Self Booster Course – Training Personified (2026-12)

A Guide to the Mental Capacity Act 2005 – The Digital College (2026-12)

Level 1 Award in Introduction to Mental Health and Wellbeing – The Digital College (2026-12)

L2 in Understanding MHFA and Mental Health Advocacy in the Workplace – Nescot (2025-12)

Advanced Safeguarding, Child Protection and Prevent – Vision Teaching (2025-12)

Advocacy 101: For Young Patients – European Patients Forum (2025-12)

BA (Hons) in Media and Communications – Birmingham City University (2015-12)

A Levels in Media Studies, Film Studies, English Literature and Language – Winchmore Sixth Form, Enfield (2012-12)

NVQ Level 2 in BTEC Health & Social Care – Winchmore School, Enfield (2010-12)

11 GCSEs in Maths, English & BTEC Science – Winchmore School, Enfield (2010-12)