Senior Medical Secretary - London Gynaecology - London and remote
(2019-12)
Working remotely from Edinburgh since October 2021.
- Schedule consultants' appointments and surgeries in efficient manner, processing referral, patient's correspondence, and reports/results from various laboratories. Assist patients with bookings, access to their medical information and schedule all necessary investigations as per consultant's treatment plan. Collect correct payments, invoice insurances and provide patients with accurate and correct estimates for various surgeries.
- Maintain patients' information up to date and proactively chase all necessary report in timely manner for their consultations and surgeries. Communicate effectively with various department within Portland Hospital to ensure best possible service to the consultants and patients.
Medical Secretary and Deputy Practice Manager - Marion Gluck Clinic - London
(2019-02 - 2019-11)
- Schedule appointments according to personalised treatment plans, whilst ensure patient's confidentiality, track all aftercare correspondence, prepare referral letters to appropriate specialists/practices, communicate with various laboratories to acquire reports and results. Collect payments and chase any outstanding invoices accurately.
- Maintain up to date medical records, obtain reports and referrals from external clinicians and clinics in time for patient's review.
- Assist Practice Manager with day to day running of the clinic and to deliver high end patient experience, recruitment, and training of new staff.
Overall Clinic Manager including Dental Practice - The Medical Chambers Kensington & Dental Chambers Kensington - London
(2017-10 - 2019-02)
- Overseeing day to day running of the clinic (20+clinicians), management/recruitment and training of clinical staff, administrators, and housekeeping team.
- Assisting directors and overseeing management operations to comply with CQC requirements, financial planning, running accurate report for accounts, marketing and clinical department.
- Communicating with clinicians and suppliers to accomplish clinic goals and provide excellent customer care to patients.
- Ensuring smooth running of clinicians' diaries, dealing efficiently with any enquiries from clinicians and patients, providing accurate information whilst maintaining individual patient confidentiality, creating, and distributing letters and reports.
- Collecting data on financial, business, and promotional aspects in collaboration with senior management. Running accurate reports on various medical and financial software.
Administrator, Reception Supervisor - The Medical Chambers Kensington & Dental Chambers Kensington - London
(2014-09 - 2017-10)
Administrator - TD Bailey Investments - London
(2012-01 - 2014-08)
- Processed payroll for approximately 80 staff, assisted in processing sales and purchase ledger, liaised with suppliers and external accountants.
- Assisted with recruitment and selection, assisted heads of departments, prepared documents and reports for senior management, greeted visitors, answered telephones and maintained various databases to ensure they were up to date according to company's policies and procedures.
Health Support Worker - Partnerships in Care - Dorking and Edmonton
(2010-11 - 2011-12)
Responsibilities included providing support to the clients and nursing staff in the rehabilitation centre (Pelham Wood) and medium secure unit (North London Clinic).
- Supported and encouraged patient involvement in their care as well as providing appropriate therapeutic engagement.
Aupair - Private Sector
(2007-07 - 2010-11)
