Mariah Milano

I have a wide range of excellent reception and customer service skills having a friendly and confident personality, smart dress code and appearance. I can work well within a team or on my own initiative with the ability to remain calm under pressure during busy periods and I am computer literate. I am now seeking an opportunity to work, willing to undertake any training to progress my career and meet the requirements of the employer.

I have an enhanced DBS certificate and have certificates in Level 2 Customer Service and Level 2 Food Safety in Catering.

Call Centre Advisor - South Staffs Water - Walsall

(2022-02 - 2023-08)

• Taking calls from the general public, setting up or amending their water accounts
• I moved customers in and out of properties on the system
• I explained their water bills to them
• I Set up direct debits and payment plans
• I took card payments
• Answered any of their queries or questions

Front Desk Receptionist - Jump Nation Trampoline Park - Birmingham

(2016-02 - 2018-05)

• Welcoming customers
• Checking customers in on the computer system
• Checking waiver forms are filled in correctly
• Distributing wristbands, socks and bibs to customers
• Taking payments by cash or card
• Informing customers about the locker, changing rooms, toilet and arena areas
• Answering customer questions
• Dealing with customer concerns in a polite manner
• Remaining calm under pressure
• Keeping the venue clean and tidy
• Serving food in the cafe areas

Sales Assistant - Debenhams - Walsall

(2018-05 - 2018-08)

• Sorting stock
• Window and shop floor mannequin displays
• Tagging clothes
• Serving customers
• Keeping the store tidy
• Taking payments by cash or card

Admin Assistant - Loving Memories Funeral Home - Walsall

(2018-10 - 2018-12)

• Filing, sorting and photocopying
• Answering calls from the general public
• Welcoming people to the funeral home
• Designing a new brochure for the funeral home

Home Carer - Private Care - Walsall

(2003-09 - 2018-09)

I cared for people who suffered from cancer, dementia and multiple sclerosis

• I managed their medication and personal hygiene
• Prepared meals
• Woke and put them to bed
• Provided them with a listening ear and emotional support
• Housekeeping

GCSEs - Blue Coat Church Of England Performing Arts School (1996-09 - 2023-07)

A-Level - Blue Coat Church Of England Performing Arts School (1996-09 - 2023-07)