Mariam Miiro

Customer-focused professional with over 15 years of experience managing client relationships, customer retention, business support, project coordination and stakeholder engagement across a variety of industries. Experienced in supporting customers throughout their lifecycle, building long-term relationships and delivering exceptional service that drives customer satisfaction and retention. A highly organised and proactive individual with strong communication, problem-solving and relationship management skills.

Proven ability to manage multiple priorities in fast-paced environments while maintaining a customer-first approach. Seeking a Customer Success, Client Services or Account Management position where I can utilise my experience to support customer growth, engagement and success.

Renewal Specialist at Omniplex Learning (2024-10 – Present)

• Manage customer renewal conversations across an existing client portfolio.
• Build strong customer relationships to understand business objectives and support long-term retention.
• Work collaboratively with internal teams to ensure customers receive maximum value from products and services.
• Support contract renewals, pricing discussions and customer queries.
• Maintain accurate customer records and renewal pipelines within CRM systems.
• Consistently achieve renewal targets while delivering a positive customer experience.
• Identify opportunities to improve customer engagement and satisfaction.

Account Executive at Marvin's Magic (2022-01 – 2024-05)

• Managed a portfolio of UK retail customers, providing ongoing account support and relationship management.
• Developed and maintained strong relationships with buyers, merchandisers and retail stakeholders.
• Coordinated customer orders, inventory reporting and international logistics.
• Created customer presentations, commercial documentation and product information.
• Supported customer onboarding and ongoing account development.
• Planned and attended major UK trade shows and customer meetings.
• Worked closely with internal teams to deliver excellent customer service and operational support.
• Managed customer queries, credit control administration and order fulfilment processes.

Sales Administrator at Black & White Fire & Security (2021-08 – 2021-12)

• Managed customer accounts and maintained CRM records.
• Coordinated engineer schedules and service appointments.
• Created invoices, quotations and customer agreements.
• Resolved customer queries and investigated service issues.
• Provided administrative support across projects and operations.
• Delivered excellent customer service while managing multiple priorities.

Business Owner at Kami Jewellery (2020-05 – 2022-08)

• Established and managed an online jewellery business through Shopify.
• Managed customer orders, enquiries and supplier relationships.
• Created marketing content and managed social media activity.
• Oversaw business operations, inventory and customer experience.

Events Coordinator at Mitsubishi Electric (2019-05 – 2020-01)

• Coordinated internal and external corporate events from concept through to delivery.
• Managed stakeholder communications, supplier relationships and project timelines.
• Worked closely with senior leadership to manage budgets and event planning.
• Organised travel, accommodation and logistics for UK and international events.
• Developed reporting processes and maintained project documentation.

Assignment Editor at PR Newswire (2009-11 – 2016-11)

• Managed international client accounts and high-volume publishing projects.
• Acted as the primary point of contact for clients and PR agencies.
• Coordinated workflows across multiple internal departments.
• Delivered training and onboarding support for new team members.
• Managed service delivery against strict deadlines and customer expectations.
• Supported customer retention through excellent service and relationship management.
• Mentored junior team members and interns.
• Produced performance reports and operational updates.

Project Administrator / PA to Directors at Mad About Design Ltd (2006-04 – 2009-07)

• Supported Directors and Senior Project Managers with administration and project coordination.
• Managed supplier relationships, budgets and project documentation.
• Coordinated travel, events and stakeholder communications.
• Supported high-profile client projects from planning through to delivery.

NVQ Levels 1, 2 & 3 – Kensington & Chelsea College

GCSEs – Whitefield High School