Renewal Specialist at Omniplex Learning (2024-10 – Present)
- Manage customer renewal conversations across an existing client portfolio.
- Build strong customer relationships to understand business objectives and support long-term retention.
- Work collaboratively with internal teams to ensure customers receive maximum value from products and services.
- Support contract renewals, pricing discussions and customer queries.
- Maintain accurate customer records and renewal pipelines within CRM systems.
- Consistently achieve renewal targets while delivering a positive customer experience.
- Identify opportunities to improve customer engagement and satisfaction.
Account Executive at Marvin's Magic (2022-01 – 2024-05)
- Managed a portfolio of UK retail customers, providing ongoing account support and relationship management.
- Developed and maintained strong relationships with buyers, merchandisers and retail stakeholders.
- Coordinated customer orders, inventory reporting and international logistics.
- Created customer presentations, commercial documentation and product information.
- Supported customer onboarding and ongoing account development.
- Planned and attended major UK trade shows and customer meetings.
- Worked closely with internal teams to deliver excellent customer service and operational support.
- Managed customer queries, credit control administration and order fulfilment processes.
Sales Administrator at Black & White Fire & Security (2021-08 – 2021-12)
- Managed customer accounts and maintained CRM records.
- Coordinated engineer schedules and service appointments.
- Created invoices, quotations and customer agreements.
- Resolved customer queries and investigated service issues.
- Provided administrative support across projects and operations.
- Delivered excellent customer service while managing multiple priorities.
Business Owner at Kami Jewellery (2020-05 – 2022-08)
- Established and managed an online jewellery business through Shopify.
- Managed customer orders, enquiries and supplier relationships.
- Created marketing content and managed social media activity.
- Oversaw business operations, inventory and customer experience.
Events Coordinator at Mitsubishi Electric (2019-05 – 2020-01)
- Coordinated internal and external corporate events from concept through to delivery.
- Managed stakeholder communications, supplier relationships and project timelines.
- Worked closely with senior leadership to manage budgets and event planning.
- Organised travel, accommodation and logistics for UK and international events.
- Developed reporting processes and maintained project documentation.
Assignment Editor at PR Newswire (2009-11 – 2016-11)
- Managed international client accounts and high-volume publishing projects.
- Acted as the primary point of contact for clients and PR agencies.
- Coordinated workflows across multiple internal departments.
- Delivered training and onboarding support for new team members.
- Managed service delivery against strict deadlines and customer expectations.
- Supported customer retention through excellent service and relationship management.
- Mentored junior team members and interns.
- Produced performance reports and operational updates.
Project Administrator / PA to Directors at Mad About Design Ltd (2006-04 – 2009-07)
- Supported Directors and Senior Project Managers with administration and project coordination.
- Managed supplier relationships, budgets and project documentation.
- Coordinated travel, events and stakeholder communications.
- Supported high-profile client projects from planning through to delivery.
