Manager - Post Office Ltd - Bridport (2019-11 - 2026-05)
In one of the busiest Post Office in the South West area, managing all Post Office transactions and line managing the team in the Postmaster absence. Balancing weekly and completing monthly trading balances.
- Procurement and stock control including travel bureau. - Processing official documents such as passports and driving licenses. - Banking. - Improved integrity of financial transactions and inventory by conducting regular checks to validate financial and stock information and detect discrepancies promptly.
- My team achieved mails top revenue for the whole South West, out of 750 branches, third position in travel money and fifth position in banking.
Freelance Bookkeeper - Bullen & Co Accountants (2018-09 - 2019-10)
Recording transactions on Excel worksheet or QuickBooks from cash receipts, and supplier invoices. Reconciliations and VATs.
- Provided clear financial insights which contributed to a timely and accurately chart of accounts needed to reflect business performance and helped to make strategic business decisions.
- Upheld confidentiality, data privacy and disclosed all relevant information transparently and in accordance with regulatory requirements.
Financial Administrator - HC-One Ltd - Bridport (2017-11 - 2018-08)
- Procurement, credit control, bank reconciliations and cash handling. Effectively communicate with stakeholders. Timely processing of residents' admissions and suppliers' accounts. Maintaining accurate record of residents' financial information to sales ledger. Accountable for processing payroll and HR information and update staff personal information in line with regulatory, statutory, and legal requirements. Optimised decision-making process by developing comprehensive reports and submitting to senior management.
- Took ownership to identify areas of improvement and implemented best practices to ensure timely processing of invoices to local authorities, suppliers, and residents during the difficult process of the transition from Bupa to HC-One, in the absence of a Senior Finance Manager.
Reception Supervisor - Parkdean Resorts UK (2014-03 - 2017-10)
Implementing effective workload management procedures to ensure timely processing of requests. Delivering excellent support to manage general queries, assign accommodations and promote food and beverage services. Managing cash handling assignments. Accountable for day-to-day transactions, invoicing, reconciliations, bookings, and payments via telephone. Training new staff. Organising events.
- Commended by senior management for exceeding department KPIs and achieving holidays sales targets. Recognised by other Heads of departments as a proactive listener and support provider in problem solving.
Duty Manager / Night Auditor - HOVIMA HOTELS Hotel La Pinta - Tenerife, Spain (2002-01 - 2013-12)
- Streamlined end-of-end operations to ensure maximum satisfaction levels and operational efficiency. Established and maintained safe environment for staff and guests by managing all emergency procedures. Maintained customer satisfaction of 95% during my shift. Promptly issued the pro-forma invoices and commercial invoices to national and foreign travel agencies, and hotel's customers.
Receptionist -H10 Hotel Conquistador-Tenerife, Spain (2000-05 -2001-12)
- Bookings, payments, keeping guest profiles updated, check-in, check-out, offering local recommendations and answering queries about hotel facilities and service hours, concierge services. Handling and resolve questions complaints. Coordinate constantly with maintenance, housekeeping and food and beverage teams to ensure rooms are ready and requests are meat. Act as the main contact during emergencies, following the hotel’s evacuation and safety protocols.
