Mariana Bernardo

I am a committed, reliable and hardworking individual, who has the ability to prioritise my own workload. I am flexible and can adapt to ever changing environments. Seeking a job opportunity where my personal skills and qualities can be used effectively.

CQS (Control Quality Supervisor) - DHL TERMINAL 5 - Terminal 5

(2023-01)

• Fully trained and drive all the vehicles
• Responsible for audits and all checks before aircraft departure
• Continuous quality improvement systems by focusing on safety and productivity
• Encouraging open communication, recognise achievements and providing constructive feedback
• Follow the policies of the company

CQS (Control Quality Supervisor) - STAFFING MATCH (DHL) - Heathrow Terminal 5

(2022-01 - 2023-12)

• Fully trained and drive all the vehicles
• Responsible for audits and all checks before aircraft departure

Supervisor - DALL / St George College and Junior school

(2018-01 - 2022-12)

FHS / Facilities M/Ass - SODEXO

(2012-01 - 2012-12)

• Serving and advising customer. Taking payments by cash or card
• The ordering of soft beverages, accurate cashing up after service, weekly stock takes
• Managing the hospitality booking service organising and delivery to the required standards
• Ensuring that all equipment used is in safe working order
• Identifying and maximise up selling opportunities for profitable sales growth
• Auctioning customer compliments by praising staff and resolve complaints
• Assisting with the preparation of and the serving of all meals and beverages to costumers, ensuring great costumer service at all times
• Using the Epos till, serve costumers and cash up the end of the service
• Ensuring that the kitchen and service areas are clean and tidy, assisting with waste removal and washing up
• Ensuring health and safety regulations are followed
• Competing any administration as request including food temperatures, wastage and cleaning schedules
• Assisting in the effective management of stock and position control
• Provide hospitality services to meeting rooms, including some lifting and carrying
• Use cleaning chemicals safety a as detailed by control of substances hazardous to health (COSHH)
• Ensure that the safety signs are used appropriately at all times
• Ensuring equipment is stored correctly and safety at all times
• Comply with all companies and client polices answer statutory regulations including Health and Safety, safe working practices, hygiene, cleanliness, fire, PPE and COSHH
• Prove experience in leading a cleaning team
• Completing the necessary documentation required and carry out regular control checks and record the results on the forms provide
• Ensure strict supervision of all assets used in conjunction with the cleaning contract
• Liaise with the cleaning operatives to identify training required to implement the standards to facilitate the running of contract and deliver training required
• Be aware of the condition of equipment, organise repairs/replacements as appropriate, ensure all equipment is in safe working order checked regularly and serviced
• Maintain up to date knowledge of all chemicals in use training COSHH regulations
• Comply with policies and statuary regulations regarding to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH, this will include your/my awareness of any specific hazardous in my work place
• Deal with lost property, ensuring correct procedures are followed
• Participate in any necessary training and team meetings
• Communicate well and demonstrate a pleasant, polite, efficient caring and friendly service with customers and clients
• Report any complaints and take some remedial action if at all possible
• Report immediately any incidents or other irregularities and take action as may be appropriate
• Cover in other areas during periods of holidays and sickness
• Carry out other reasonable tasks as directed by management
• Recruit, induct and development of cleaning team
• HR process and procedures
• Ability to solve problems and implement as appropriate

Supervisor - BON CAFE

(2011-01 - 2011-12)

FHS - HEVALO CAFFE SHOP

(2010-01 - 2020-12)

Manager/controller/administrative assistant - STATION CARS-MINI CAB

• Deal with PCO licence (cars and drivers)
• Bookings
• Dispatching jobs
• Hire drivers
• Manager record fining coal record of fares and routes, this included documents required for TFL company inspection
• Reconciled the weekly fares the drivers need to pay
• Responsible for complaints files
• Gathering records from staff and customers on a daily basics so profits could be analysed
• Leasing with customers and stockholders
• Managing lost and founds ds proprieties
• Resolving issues that may arise
• Ensuring the company running correctly and efficiently
• Update the areas with ULEZ and Congestion Charge

High School Portugal

University - Business Administration Portugal