CQS (Control Quality Supervisor) - DHL TERMINAL 5 - Terminal 5
(2023-01)
- Fully trained and drive all the vehicles
- Responsible for audits and all checks before aircraft departure
- Continuous quality improvement systems by focusing on safety and productivity
- Encouraging open communication, recognise achievements and providing constructive feedback
- Follow the policies of the company
CQS (Control Quality Supervisor) - STAFFING MATCH (DHL) - Heathrow Terminal 5
(2022-01 - 2023-12)
- Fully trained and drive all the vehicles
- Responsible for audits and all checks before aircraft departure
Supervisor - DALL / St George College and Junior school
(2018-01 - 2022-12)
FHS / Facilities M/Ass - SODEXO
(2012-01 - 2012-12)
- Serving and advising customer. Taking payments by cash or card
- The ordering of soft beverages, accurate cashing up after service, weekly stock takes
- Managing the hospitality booking service organising and delivery to the required standards
- Ensuring that all equipment used is in safe working order
- Identifying and maximise up selling opportunities for profitable sales growth
- Auctioning customer compliments by praising staff and resolve complaints
- Assisting with the preparation of and the serving of all meals and beverages to costumers, ensuring great costumer service at all times
- Using the Epos till, serve costumers and cash up the end of the service
- Ensuring that the kitchen and service areas are clean and tidy, assisting with waste removal and washing up
- Ensuring health and safety regulations are followed
- Competing any administration as request including food temperatures, wastage and cleaning schedules
- Assisting in the effective management of stock and position control
- Provide hospitality services to meeting rooms, including some lifting and carrying
- Use cleaning chemicals safety a as detailed by control of substances hazardous to health (COSHH)
- Ensure that the safety signs are used appropriately at all times
- Ensuring equipment is stored correctly and safety at all times
- Comply with all companies and client polices answer statutory regulations including Health and Safety, safe working practices, hygiene, cleanliness, fire, PPE and COSHH
- Prove experience in leading a cleaning team
- Completing the necessary documentation required and carry out regular control checks and record the results on the forms provide
- Ensure strict supervision of all assets used in conjunction with the cleaning contract
- Liaise with the cleaning operatives to identify training required to implement the standards to facilitate the running of contract and deliver training required
- Be aware of the condition of equipment, organise repairs/replacements as appropriate, ensure all equipment is in safe working order checked regularly and serviced
- Maintain up to date knowledge of all chemicals in use training COSHH regulations
- Comply with policies and statuary regulations regarding to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH, this will include your/my awareness of any specific hazardous in my work place
- Deal with lost property, ensuring correct procedures are followed
- Participate in any necessary training and team meetings
- Communicate well and demonstrate a pleasant, polite, efficient caring and friendly service with customers and clients
- Report any complaints and take some remedial action if at all possible
- Report immediately any incidents or other irregularities and take action as may be appropriate
- Cover in other areas during periods of holidays and sickness
- Carry out other reasonable tasks as directed by management
- Recruit, induct and development of cleaning team
- HR process and procedures
- Ability to solve problems and implement as appropriate
Supervisor - BON CAFE
(2011-01 - 2011-12)
FHS - HEVALO CAFFE SHOP
(2010-01 - 2020-12)
Manager/controller/administrative assistant - STATION CARS-MINI CAB
- Deal with PCO licence (cars and drivers)
- Bookings
- Dispatching jobs
- Hire drivers
- Manager record fining coal record of fares and routes, this included documents required for TFL company inspection
- Reconciled the weekly fares the drivers need to pay
- Responsible for complaints files
- Gathering records from staff and customers on a daily basics so profits could be analysed
- Leasing with customers and stockholders
- Managing lost and founds ds proprieties
- Resolving issues that may arise
- Ensuring the company running correctly and efficiently
- Update the areas with ULEZ and Congestion Charge
