Data Centre Associate at Tjx Europe (2024-07 – Present)
Printing and cutting tickets, sending them to each department for applying on items. Shipping products for each department, collaborated with departments to solve various problems regarding forms of tickets, quantity of items on packages, or remove holdings if manager requested.
- Printing and cutting tickets for departmental distribution
- Shipping products to multiple departments
- Collaborating with departments to solve ticket form issues
- Managing package quantity verification
- Processing holding removals when requested by management
Hairdresser at Leeds City College (2025-09 – 2026-03)
Practice and learn about wash, blow-dry, cuts, colour and styling.
- Practice and learning hair washing techniques
- Blow-dry and cutting skills development
- Colour and styling application
Customer Advisor at Evri (2021-09-10 – 2023-03-05)
Handled customer complaints calmly and professionally, monitored shipment tracking, resolved customer queries, and assisted with customer order fulfilment.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Monitored shipment tracking and escalated requests to appropriate departments
- Resolved customer queries over phone and by email
- Addressed customer service enquiries quickly and accurately
- Assisted in fulfilment of customer orders placed in person, via email, online, CRM
Food delivery courier at Just Eat (2021-02 – 2021-09)
Completed daily food deliveries without error or delay, respected customer preferences, communicated clearly with customers and food service employees.
- Completed daily food deliveries without error or delay
- Respected customer preference by following instructions to increase satisfaction and loyalty
- Communicated clearly with customers and food service employees, going extra mile to assist
- Reviewed schedule to determine assigned routes and plan route for day, competently completing tasks
- Verified orders before each delivery to maintain accuracy and recorded delivered goods to complete transactions in system
Warehouse Operator at Debenhams Sheburn-in-Elmet (2020-09 – 2020-12)
Picking and packing products, verifying for any damages, housekeeping on the bench.
- Picking and packing products
- Verifying products for any damages
- Maintaining bench housekeeping
Invoices Specialist at Coca Cola Company (2008-05 – 2020-07)
Managed all payment processing, invoicing and collections tasks. Processed invoice payments, communicated with clients and internal departments to resolve issues, identified billing discrepancies and performed invoice corrections.
- Managed all payment processing, invoicing and collections tasks
- Processed invoice payments and recorded information in account database
- Communicated with clients, partners and internal departments to resolve issues and provide clarification on financial matters
- Identified billing discrepancies and performed invoice corrections when errors occurred
- Adjusted and reissued invoices when required to ensure accurate billing
- Handled customer inquiries related to invoices and billing discrepancies
- Collaborated with internal teams to resolve invoice issues and ensure correct financial records
- Maintained organized billing records and ensured compliance with company procedures
