Marie Howard

A polite and friendly person with highly developed customer service skills gained through extensive experience working directly with customers, clients, and the general public. Excellent verbal communication and active listening skills, confident approaching customers and asking open questions to identify needs. A supportive and helpful colleague who fully contributes to achieving goals and targets, has been recognised for assessing operational needs, developing solutions to save costs, and drive customer satisfaction.

Available for an immediate start, looking for an opportunity to utilise transferable skills and experience to gain a customer facing role.

Cleaner/Carer - M.J Domestic Cleaning Services - Middlesbrough

(2018-02 - 2022-01)

• Assist clients to maintain their independence within their own homes
• Maintain high levels of cleanliness, thorough cleaning of bathrooms and kitchens
• Dust and vacuum, sweep and mop, etc
• Prepare drinks, snacks, and light meals, wash up pots and kitchen utensils
• Wash and iron clothing and bed linen
• Assist with medication and personal care needs

Support Worker - Care UK - Middlesbrough

(2017-01 - 2018-02)

• Provide personalised care based on individual needs
• Engage and interact with clients
• Accurately update care plans

Retail/Customer Service - Various

Seven years' experience. Varied experience including working in a fish and chip shop, a supermarket, a café, and coffee shop within a department store. Deputy Manager within a charity store, starting as a volunteer prior to being offered a paid role with additional responsibilities of overseeing the running of the store in the absence of the manager.

NVQ 2 - Catering And Food Preparation - Chichester College (1997-06)