Marie Jackson

I am an accomplished Compliance and Quality Manager with extensive experience gained at Pinnacle PSG, where I provided regional compliance support across PFI healthcare and education contracts. In this role, I have developed and audited ISO 9001 and 14001 frameworks, acted as QFM system super-user, produced compliance reporting and analysis for senior stakeholders, and supported asset management processes including PPM planning, asset tagging, and data management. I also managed a help desk and administration team and ensured robust statutory and contractual compliance across complex, regulated environments.

Following redundancy from Pinnacle, I joined ISS as a Facilities Manager. While I enjoy the role, which has strengthened my skills in compliance monitoring, contractor performance, and reporting, I am now seeking a more challenging opportunity that will fully utilise my compliance expertise and leadership experience. I regard myself as loyal, dedicated in all I undertake.

Having gained a wealth of experience in the delivery of the customer journey and office management, been able to communicate at all levels. Striving for excellence and delivering a quality service to all external and internal customers. I am confident to work on my own initiative and contribute as part of a team to achieve results, to go the extra mile in all I undertake with a can-do positive attitude, with a flexible approach, love a challenge and to learn new skills.

Work SMART. I have received two awards for colleague of the year and outstanding contribution.

PPM Scheduler - Client ; Yorkshire Water - Graham FM

(2026-04)

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating works orders to directly employed maintenance team and / or supply chain. Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion – track and produce reports. Attend weekly contract meetings.
• Uploading and amending asset information as held in the Control Hub database. Operating paper based systems as necessary to compliment the operating software including back-up systems.
• General administration duties as and when required. Provide cover on various sites throughout NI & GB as and when required.
• Any other duties required to ensure an effective and efficient help desk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.

Facilities Manager – client; Virgin media O2 - ISS

(2025-05 - 2026-02)

• Raising and overseeing work orders, ensuring contractors deliver against agreed KPIs and SLAs
• Maintaining accurate records of statutory compliance checks and supplier agreements
• Producing detailed management reports to support performance reviews and decision-making
• Mentoring and supporting team members to drive continuous improvement and knowledge sharing
• Designing and implementing trackers to monitor performance, compliance, and service delivery

Compliance Manager - Pinnacle PSG

(2023-09 - 2024-12)

To provide regional support for all the contracts as well as supporting the growth of new business. Allowing for the delivery of best practice and implementing local processes to improve the service offered, fulfil our contractual obligations and allow for expansion

• To provide support to the Regional Operations Manager and local Contract Managers delivering a joined-up approach to Compliance and services across the Northern or Southern regions
• Excellent management skills and be able to communicate at all levels
• To inspire change in processes, procedures and working practices across the Region
• You will be customer focused and able to assist in the delivery of a wide range of services to a demanding client and end user
• To be an integral in the development of operations across the whole education business, including supporting the mobilisation of new contracts and looking at opportunities for new business
• Audits/Compliance
• Provide support and development of audits across the region including
• Cleaning (inc cleaning cupboards & equipment), Grounds, Catering, Utilities Waste & Pest Control
• Act as liaison between the Contract Managers and Health & Safety during their audits and following actions making sue these are closed off
• Promptly. To act as support during Client audits where required
• Manage the Help desk & Admin – team of 4 staff
• To act as the QFM super user, including development & training, to be first
• Contact and Help desk Support, report development, customer Satisfaction
• Surveys & reporting, ISO 9001 and 14001 development and liaison with
• Contract Managers, development of an environmental programme
• Oversee and support the development of Contract Invoicing, making sure service fees are invoiced promptly and correct penalties are applied
• To develop budgets and managing future risks
• Commercial Management:
• Manage, monitor, review and improve compliance to the contract, either directly or through contractors
• Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification
• Monitor and review actual costs against budget and take timely action to rectify any projected overspend. Influence and negotiate with stakeholders when necessary to achieve the best outcome for the organisation, within the bounds of the contract
• Understand the organisation’s strategic aims and translate them into practice
• To develop and maintain systems and procedures to ensure
• The smooth running of the service
• To proactively monitor and measure customer satisfaction both quantitively
• And qualitatively on a regular basis
• Deliver services with a full understanding of the contract specification and statutory requirements
• Review/Audit current processes and develop changes to manage future Risks
• Support the CM develop room data sheets compilation & management
• Asset tagging & PPM processing
• Logging & auditing of FFE (annual inspection), continued development of
• QFM as an asset management tool
• Liaison with other members of the PFI teams to ensure commonality and
• Consistency of approach. Relationship Management:
• Build professional relationships with key external stakeholders to ensure
• Customer satisfaction, whilst also meeting the organisation’s strategic and financial aims
• Ability to work closely with the senior management team, build professional relationships with colleagues and Stakeholders
• I also undertake the following:
• Office Manager
• H & S Champion

PA To Director And Fleet Team - Environment Agency ( Brook Street/ Temp assignment)

(2023-04 - 2023-08)

• Minutes for meetings
• Recruitment process
• Expenses
• Travel to Bristol/ Birmingham/York
• Supporting team
• Travel
• Project Management work
• Supporting the team in all Admin and bringing news ways of working
• Share Point – updating and cleansing

Assistant Fm (Sickness Cover) - MPS

(2022-07 - 2022-12)

• PM / lead for office relocation DS & S and Admin Team
• Onboarding Contractors – taking ownership to adhere to procedures
• Reaching out to colleagues – branding, Procurement, IT
• To deliver and strive for excellence
• Think out of the box
• Brainstorm – self motivated
• Office based
• Building relationships internally and externally
• Understanding of MPS – Embedded/ culture
• Floor walks
• Headcounts – volume for future office use
• H & S – Inductions – Review process
• Clear understanding of Workplace and Workspace
• Budget Holder for move project
• Liaise with Tenants
• Overseeing Cleaning team – implementation of Full audit/ reviewing
• Ad hoc to support the team, Hard services and cover core hours

Facilities Co Ordinator - NHS Resolution

(2022-04 - 2022-07)

• Site Contact
• Inductions
• Asset Management
• PPM’s
• Fire Safety
• IT
• PAT testing project for Homeworkers

Assistant FM - Michael Page – MPS

(2021-10 - 2022-04)

• Soft Services - Writing procedures and guides to support the function and implement new protocols to deliver successfully to the team
• The implementation of all changes, to support and
• Proactively have an open-door approach for the team to embrace new ideas and manage change
• To support the Operations Manager as required to deliver our objectives
• My ethos is to respect and trust one another working together to strive for excellence in all we undertake to strive to meet our vision and goals
• Risk Assessment & management plan working collaboratively with HR
• Leading in our cleaning contracts due to improvement standards
• Coaching staff to improve efficiency eg Proactis
• DSE Project
• Cleaning Services - covering this function
• Support
• Ad hoc to support team

Covid Response Coordinator - Leeds City College

(2021 - 2021)

• Set up testing hubs for Lateral Flow Tests / LFT
• Multiple sites
• Overseeing the service
• Audits / planning project
• Training staff / Rotas for mass te

C.S.E. - English, Maths And French - Cardinal Heenan High School (1977 - 1980)

Foundation Degree - Business Management (2008 - 2008)