Marie Sandean

A friendly, motivated, and customer-focused professional with strong communication and teamwork skills. Experienced in customer service, retail, and financial services, with a proven ability to adapt to fast-paced environments and deliver excellent service. Openminded and persistent, I enjoy working with people, solving problems, and continuously developing my skills.

Senior Associate - SS&C Financial Services

(2022-04 - 2025-06)

• Acted as a key liaison between internal teams, resolving client correspondence issues and ensuring queries were managed efficiently and accurately.
• Handled sensitive and confidential information in line with compliance regulations.
• Supported multiple departments by coordinating documentation, processing requests, and ensuring clear communication between teams.
• Maintained first aid responsibilities, including equipment checks and responding to incidents.
• Improved processes by identifying and resolving recurring issues in client communication.

Team Member - BP Boreham

(2018-02 - 2021-10)

• Delivered excellent customer service, responding to enquiries and resolving complaints with patience and professionalism.
• Built rapport with regular customers, ensuring a welcoming and supportive environment.
• Supported daily operations including stock, food service, and maintaining health and safety standards.
• Worked flexibly across roles, demonstrating adaptability in a fast-paced environment.

Sales Advisor (Christmas Temp) - Pandora

(2017-11 - 2017-12)

• Assisted customers with purchases, providing tailored advice and solutions.
• Handled complaints and queries in a calm and professional manner.
• Achieved sales targets through strong product knowledge and customer care.

Sales Assistant (Christmas Temp) - NEXT

(2016-11 - 2017-01)

• Supported customers with purchases, exchanges, and enquiries, ensuring positive experiences.
• Assisted in store organisation, presentation, and resolving customer issues promptly.

Server & Assistant - Pizza Hut

(2015-03 - 2015-10)

• Delivered customer service in a busy environment, handling cash, orders, and complaints effectively.
• Ensured a safe and welcoming environment for customers and staff.

Event Team Leader / Member - World Travel Market (London Excel) - London

(2014 - 2017)

• Guided attendees, responded to enquiries, and supported large groups of customers.
• Led small teams, providing direction and problem-solving support.
• Developed strong communication, organisation, and leadership skills.

C&G Level 3 Extended Diploma - Travel & Tourism - Chelmsford College

C&G Level 2 Award - Air Cabin Crew - Chelmsford College

BTEC Level 1 Award - Personal Safety Awareness - Chelmsford College

BTEC Level 2 First Diploma - Travel & Tourism - Chelmsford College

Gateway Level 1 Award - British Values - Chelmsford College

Ascentis Level 1 Award - Internet Safety for IT Users - Chelmsford College

TEKS Vocational Certificates - Level 2 & 3 - Chelmsford College

GCSEs - English Language, English Literature, Maths, Science, History, ICT, Geography, RE, French - St Benedict's Catholic College