Marilisa Pia

Seeking to build a long-term career within an international and enriching environment, in which I can use all my skills to their full potential, in order to progress professionally and challenge myself to achieve and exceed the company's goals by cultivating a pleasant, inspiring and healthy atmosphere that facilitate the team to learn, develop and implement new capabilities to create, together.

Senior Luxury Travel Designer & Lifestyle Manager at Ten Lifestyle Group - Mastercard World Elite Europe, NatWest Black, RBS Premier, HSBC & Barclays (2023-03 – Present) from Junior

• Offering consistent, high quality service by tailoring itineraries for high-net-worth individuals while meeting all targets given
• Building and maintaining strong relationships with members • Demonstrating the ability to effectively showcase the expertise in the luxury travel industry whilst balancing other tasks and needs of the business
• Attending supplier's events to expand products knowledge and enhanced service offerings.
• Collaborating closely with internal teams and supporting them with multilingual skills, becoming a key point of reference for handling such supplier's communications • Supporting processes of acquiring new clients and team members
• Efficiently handling last-minute requests with problem-solving expertise, ensuring flawless delivery and members satisfaction in a fast-paced, high-pressure environment

Sport Coach: Main Coach at London Giants Volleyball Club (2021 – Present) Business Owner at ManBucha LTD 漫步健康有限公 (2019 – 2021) Kombucha production and distribution • Founded and developed an organic, hand made brand • Implemented business strategies • Educated, promoted and established a completely new foreign product on the local market to cultivate awareness of health and nutrition.

• Tested and certified the product to national food safety standards • Built a solid loyal clientela of 15+ B to B and 100+ B to C in under a year Spa Reception Manager and Duty Manager at KX Private Members Health Club & KXU Boutique Fitness (2015 – 2022) from Junior FOH and Spa Receptionist (- pandemic break) • Delivered world-class customer service by displaying enthusiasm and engaging clients through genuine empathy/interest while promoting team growth and exceeding sales expectations • Set up and managed the whole new KXU Medispa project • Led, coordinated and supported a spa team of 50+ therapists, specialist doctors, technicians and front of house, to ensure the highest standards of luxury service were offered to members.

• Oversaw monthly reservation schedules, ensuring maximum utilisation is achieved • Successfully recruited highly qualified therapists, world-class practitioners, assisted with the onboarding of new team members by creating more efficient training protocols.

• Monitored budgets and reported costs to quantify future daily/monthly target • Motivated, reviewed and kept up to date all staff by organising strategic meetings, in order to enhance the customer experience and reinforce team collaboration.

• Monitored spa and treatment standards, identified and implemented improvements to internal spa operations to efficiently save time and boosting sales.

• Product ordering and stock control • Running decisions in case of unexpected events, complaints, negotiations, repairs.

• Developing Social media platform and marketing strategies on my own in close collaboration with the marketing team • Promoted for critical contributions by displaying exceptional leadership skills and showcasing transformative initiatives while consistently met goals

Front Office Supervisor & Senior Receptionist at Kensington Close Hotel 4 stars (2012 – 2014) progressed from Cocktail Waitress • Managed reservations within and outside the hotel.

• Monitored over 400 room allocations and clients happiness.

• Liaised with other departments to ensure good communication and be the main support for the FOH team.

• Actively promoted services and facilities within the hotel to increase daily revenue. Resorts, Hospitality & Bars at The Walt Disney Company, Club Quarters Hotel, Bridge House, Moretti Restaurant (2008 – 2012) Worldwide positions

Diploma in Commercial and Tourist Services – Milan, Italy (2008 – 2008)