Marilyn Little

A proactive and highly organised professional with experience across healthcare, local government and corporate environments, now seeking to transition into a project management/Operations role. Skilled in stakeholder engagement, event coordination, communications, and data reporting, with a strong ability to understand audience needs and deliver tailored solutions. Brings hands-on experience supporting client communications, coordinating events, and producing reports, alongside a collaborative and adaptable approach.

Community links practitioner at The ALLIANCE Scotland (2022-08 – Present)

Based in Yoker medical practice, I support patients through their decision making, overcoming complex social and emotional barriers to reach a positive outcome. Work in collaboration with third party agencies to understand the challenges faced by people in areas of socio-economic deprivation.

• Maintain accurate and consistent records at the pre-intervention, progress, and post-intervention stages
• Deliver reports in an agreed format timeously as requested by the programme management team
• Build capacity of the primary care team linking with local Health Improvement teams to adopt community orientated approaches

Pupil & Family support worker at West Dunbartonshire Council (2021-02 – 2022-07)

Supported pupils and their families throughout the authority, who did not attend school.

• Collaborated with children and young people to reconnect with their school and wider community to develop confidence, resilience, social and emotional skills
• Supported parents/guardians to rebuild a positive relationship with their child's school, assisted with financial support, and provided emotional support where necessary
• Spent two days a week based in a small specialist school for pupils with additional support needs, providing nurture support

CEDAR project worker at West Dunbartonshire Council (2017-10 – 2021-02)

Coordination and admin support to West Dunbartonshire's Cedar Project. The project supported the recovery of women and children from domestic abuse. Supported the wider Social Work team; Child protection minute taking and processed police concerns.

A huge part of this role was being resilient, due to the nature of the cases. I worked with families from various backgrounds and circumstances. The role required me to deal with multi agencies; Health, education and third parties including Women's Aid.

Affiliates & Ergonomics Team Leader at Axa PPP Healthcare (2015-02 – 2016-12)

Managed 2 Occupational Health admin teams, one of which was remote (based in Eastbourne).

• Strived to improve processes, making business decisions for budget and growth
• Recruited for my teams, working alongside our internal resourcing team. I conducted interviews through to selection and onto induction for new team members
• Took part in several grievance cases as an independent advisor: giving input to Managers

Corporate Account Coordinator at Axa PPP Healthcare (2011-05 – 2015-02)

Supported various Account Manager's for direct and brokered client's EAP contracts.

• Implemented new clients, provided marketing materials and reports when requested
• Built the Broker relationships and portfolios to an excellent standard

Senior Clerical Assistant at West Dunbartonshire Council (2010-02 – 2011-04)

Worked with vulnerable adults within the Social Work Department, therefore have successfully passed ASSIST course and Care First training. This role required me to be confidential and professional due to the access to sensitive information.

• Paperwork, collated income and expenditure figures and set up interviews for new applicants

Events Coordinator/Team Leader at MLC & Pivotal Consulting (2007-10 – 2009-07)

• Maintained the team's HR requirements and organised training/support for new employees
• Managed diaries for business managers, booking travel and organising meetings
• Coordinated and delivered promotional events across the UK
• Prepared presentations for meetings and ensured our team database was kept up to date

Customer Support Advisor (2006-10 – 2007-09)

• Dealt with queries and complaints from customers regarding the charges applied to their account
• Consulted with branches and Customer Complaints
• Worked to deliver a high level of customer service, communicating effectively to reach a decision

Telebank Helpdesk Specialist (2004-02 – 2006-10)

• Dealt with IT issues for current business customers' banking software
• Working towards deadlines to ensure our customers were receiving accurate data

Customer Service Advisor (2002-09 – 2004-02)

• Dealt with general banking queries as well as cross-selling personal loans over the phone to customers

HNC in Children & Families – Open University (2019-02 – 2021-06)

CIPD qualification in HR Practice – City of Glasgow College (2014-09 – 2015-06)