International Sales Support Supervisor - Ba International - Nuneaton
(2022-10)
- Oversee the international team to optimize business processes related to client interaction whilst still managing key accounts.
- Monitor and enhance customer service. Organizing and preparing the team, providing timely reports, and ensuring maximum efficiency in addressing customer requests.
- Organising the execution of all tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas. Attend meetings, hire and train team members, and ensure IT infrastructure functions at its best.
- Strong background in customer service roles, supervisory experience, and knowledge of business processes like shipping, billing, sales cycles, and accounting.
- Excellent organizational and communication skills.
International Sales Support Administrator for Italy, Australia, Middle East, Asia, East Europe, United Kingdom - Ba International - Nuneaton
(2021-11 - 2022-09)
- Manage International key customer accounts in Asia, Middle East, Australia, South and East Europe, process orders and follow up on invoices.
- Preparing all required export documentation.
- Ensuring all exports are compliant with VAT regulations.
- Maintaining strict compliance with export regulations.
- Organising despatches / pickups
- Being the point of contact for freight forwarders.
- Ensuring correct invoicing and monitoring credit notes requests.
- Ensuring all files have the correct proof of export documentation.
- Provide first-line customer support and handle inquiries.
- Process orders, manage order-related projects, and ensure timely delivery.
- Prepare quotations, maintain the customer database, and update pricing.
- Verify stock availability and monitor inventory
- Assist with general office administration and data entry.
- Collaborate with Management and Supply Chain to meet lead times and deliver exceptional customer service.
- Provide after-sales support, manage returned products to ensure credits are raised in a timely manner.
- Engage in proactive sales and support ad-hoc projects.
- Liaise with other departments such as regulatory, logistics and technical, to ensure excellent support to customers.
- Successfully build a good trading relationship with customers.
- Prepare Sales reports for the Commercial director for your international territories on a regular basis (Sales / GP / Product mix analysis / Opportunity & Risk highlights).
- Achieve the highest level of accuracy on all orders when both up-selling and cross-selling to increase both size and order value. Weekly internal follow up on all outstanding orders / back orders.
- Where applicable to follow both ISO and SOX procedures as laid down by the company.
- Excellent customer focused individual, that can communicate on many levels, and be IT literate.
- Can-do attitude, strong organisational skills and a flexible work attitude.
- Possessing a keen eye for detail and the ability to manage priorities.
- Able to demonstrate strong organizational skills and a methodical approach to tasks.
- Working in a fast-paced, high-demand environment with multitasking capabilities.
- Showing exceptional interpersonal skills.
Sales Support Administrator for Italy, Spain, Portugal, Greece, Russia, South America - Matrix Polymers Ltd
(2019-07 - 2021-11)
- Provide administrative support for specific key customers and to the Field Sales Managers (FSMs), in the form of providing sales history, copies of quotations, lead times, stock level information, product information and any other requests as required. Ensure that the highest level of sales support is provided both internally and externally for my areas. Advise on setting terms of trade and manage all accounts to respect terms set. Liaise with all plants and key marketing personnel involved in s
- Enter customer sales orders both timely & accurately on the system operated by Matrix Polymers. Ensure all selling prices are recorded by the FSM responsible. Apply for appropriate credit limits when required to support business trading volumes.
- Provide an effective after-sales service ensuring all customer sales orders are acknowledged, confirmed and invoiced. Pro-actively communicate any changes in the customer order status to both the customer and FSM.
- Take responsibility for debtor collection for specific customers and sales territories, ensuring that a call is raised each time contact is made with a customer in relation to chasing payment. Ensure each customer which is more than 15 days overdue is contacted. Credit Control for key Accounts worldwide and for all the biggest UK customers, dealing with the Insurance Company and monitoring the credit limit given to each customer in order to ensure that the shipments and the orders placed do not
- Maintain and develop the customer database ensuring all contacts are kept up to date and customer information is accurate. Liaise with both Operations, Production and Logistics departments to ensure customer deliveries are fulfilled in the quickest time possible, and advise the Sales Office Manager of any deviance on the promised delivery date.
- Managing delivery date improvement requests checking materials in free or old stock, in order to reduce the lead times.
- Act at all times with a consistent and serious attitude to Health & Safety matters.
- Record any customer complaints which may arise using the QIR Reporting System Process, and ensure these are followed up on with the relevant QIR report. Ensure credit notes are raised in a timely manner and the correct information is filed in our paperwork archive.
- Complete any technical requests as and when required, and report to Sales Office Manager when the completion date is not met. Ensure all certificates of analysis / conformity are sent to customers within 48 hours of the notification being received. Inform the Sales Office Manager of any certificates which are not available for sending within the timeframe.
- Focusing on customer satisfaction.
- Equipped with administrative, record-keeping, and clerical expertise.
- Known for problem-solving abilities.
- Retaining and applying knowledge effectively
Supervisor Lounge, Bar & Room Service - Luton Hoo Five Star Hotel, Golf and Spa, Luton - Luton
(2019-02 - 2019-06)
- Ensured high level of customer and guest services by actively managing all areas of service to the customer.
- Managed issues, complications and problems in an efficient manner resulting in high customer satisfaction.
- Recognised for maximising sales and revenue by ensuring the Lounge operates at its maximum capacity.
- Improved department success by securing new upsell and sales opportunities.
- Manage entire operations of three areas with team and ensure all services compliance with required standard.
- Monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Organise all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, food, beverages and manage labour daily through the time management system.
- Devise and implement effective initiatives and proposal to achieve stakeholder expectations.
- Check daily the department's emails and respond to customers/colleagues enquires in a timely manner.
- Ensure that both FOH and BOH are kept tidy and hygienically clean.
Lounge and Bar Waitress - Luton Hoo Five Star Hotel, Golf and Spa, Luton - Luton
(2018-01 - 2019-12)
- Interacted with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.
- Welcomed and acknowledged all guests according to company standards in a timely, friendly, and efficient manner
- Checked guests for proper identification and served alcoholic beverages in line with company laws and regulations.
- Established rapport with guests to build loyal and satisfied customers.
Italian Customer Service Executive/Database Administrator - Mack Brooks Exhibitions, UK
(2018-01 - 2018-12)
- Secured and communicated with potential visitors by telephone and answered questions from customers.
- Researched names, telephone numbers, and emails of potential customers from sources such as telephone, directories, social media and entering data.
- Provided high-level support in defining data, providing support to users, improving accessibility, modelling, and migrating data, and training staff.
- Performed extensive follow-up procedures to obtain, update, and validate information; maintained an exceptionally high accuracy rate through data verification, attention to detail, and regular quality control checks.
Assistant Chef - Four stars Icon Hotel, Luton, UK - Luton
(2017-01 - 2018-12)
- Monitored food budgets and make sure that all supplies are bought within the set budget.
- Maintained kitchen order by ensuring the cleanliness of tables, counters, and work areas.
- Supported executive chef throughout all kitchen activities, preparing food for varied menus and specials and collaborating busy services throughout the day, including breakfast for hotel guests.
- Minimized food waste and maintained inventory by following health, safety, and hygiene processes.
Customer Service Manager – Office Administrator - Tirrenia Navigation Company, Italy - Italy
(2008-01 - 2015-12)
- Delivered various task such as ticketing, customer management and logistics, cash procedures, management of funds and accounts as well as passenger and goods flow regulation.
- Worked in stressful conditions and built and maintained professional relations with public to provide customer services.
- Provided excellent customer service and to promote this idea throughout the organisation. Communicated courteously with customers by telephone, email, letter, and face-to-face.
- Planned all the commercial loads inside company's ships, 1440 linear meters inside each ship with 10 ships per week.
- Co-ordinated office activities and operations to secure efficiency and compliance to company policies.
- Controlled resources and utilise assets to achieve qualitative and quantitative targets.
- Provided high-level support in sales and product merchandising, logistic procedures, and planning.
- Played a key role in customer service and care during check-in, checking boarding documents, assisting customers, offering advice, guidance, support and dealing with any issues quickly, effectively and as a matter of high priority.
Waitress - La Dolce Vita, Luton, UK - Luton
Secretary - Rino Sirchia Association, Italy - Italy
Customer Service - Bingo SNAI.it, Italy - Italy
Financial Analyst - Valsa Finanziamenti, Italy - Italy
Call Centre Operator - Li.Art, Italy - Italy
