Marina Vunduk

Organised and reliable administrator with experience in customer support, data management, and remote operations. Proven ability to manage high volumes of tasks with accuracy, maintain strong client communication, and support efficient day to day processes. Experienced in CRM systems, scheduling, and working in fast paced environments with a strong focus on quality, compliance, and consistency.

Personal Trainer - DHTraining

(2026-03 - 2026-04)

• Led small group training sessions (3–6 clients)
• Demonstrated exercises and corrected form
• Motivated clients and adapted workouts to different fitness levels

Remote Invigilator - Pearson

(2024-04)

• Supported candidates through high pressure assessment environments using chat and remote monitoring tools
• Supervised 60+ remote exam sessions ensuring 100% compliance with exam protocols.
• Troubleshoot technical issues and escalate when needed.

Fitness Instructor & Personal Trainer - Bannatyne Health Club & Spa

(2023-03 - 2026-05)

• Built trusted relationships with clients through empathetic communication and personalised support.
• Deliver 1:1 coaching sessions (in person and online) with tailored programmes based on client goals.
• Lead group fitness classes such as Boxercise, cycling, HIIT, and strength training.
• Conducted fitness assessments and tracked progress for 50+ ongoing clients.
• Maintained a 90% client retention rate by providing exceptional service and support.

Digital Marketing Assistant - DraDa Marketing Ltd

(2022-03 - 2023-03)

• Produced 10–12 weekly social media posts and blogs, contributing to a 25% increase in engagement.
• Conducted competitor and market research across 15+ brands to inform content strategy and improve ROI.
• Produced engaging social media content and blog posts to boost customer engagement.
• Managed general administrative tasks and handled customer enquiries.
• Assisted in digital marketing campaigns and content writing.

IT Consultant - Digital3rd

(2017-11 - 2022-01)

• Provided customer service and technical guidance to 40+ clients and team members.
• Managed high volume data entry and quality checks with a strong focus on accuracy, Transferring data from ICOPAL to BMI
• Used CRM and internal systems (including Clarity) for data input and reporting.
• Quality-checked 400+ entries per week, reducing errors by 15%.
• Assisted in refining workflow processes, improving team efficiency by 10%.

BSc (Hons) - Sport Science and Human Physiology - Manchester Metropolitan University (2019-09 - 2022-07)