Marissa Dodds

I am a results-driven and customer-focused professional with extensive experience in customer service and retail, complemented by various city & guilds qualifications in hospitality and catering management. I possess a strong passion for delivering exceptional service and continuously seeking opportunities to enhance my skills and knowledge. As a practical and hands-on individual, I thrive in dynamic environments where I can apply my expertise to drive success.

I am seeking a challenging position that leverages my diverse experience and qualifications, offering opportunities for professional growth and development in a customer-centric industry.

Fill In Supervisor & Customer Assistant at Tesco (2023-01 – Present)

• Customer Service Excellence: Assisting customers with inquiries, resolving issues, and providing a seamless and positive shopping experience.
• Product Presentation: Ensuring that products are displayed correctly and maintaining stock availability.
• Operational Support: Collaborating with colleagues to uphold store standards and meet operational goals.
• Specialized Knowledge: Leveraging advanced skills or experience to handle complex customer needs or tasks, assisting store managers with running of shifts and supervision of staff

Cinema Hostess at Premiere Cinema (2021-01 – 2023-12)

• Customer Service Excellence: Sale of tickets, assisting customers with inquiries, resolving issues and ensuring high levels of customer service and standards.
• Health and Safety: Ensuring compliance of all protocolsare met with the highest standards

Customer Assistant at The Range (2019-01 – 2021-12)

• Customer Service Excellence: Assisting customers with inquiries, resolving issues, and providing a seamless and positive shopping experience.
• Product Presentation: Ensuring that products are displayed correctly and maintaining stock availability.
• Operational Support: Collaborating with colleagues to uphold store standards and meet operational goals.

Commis Chef at Park Plaza (2019-01 – 2021-12)

• Food preparation, stock rotation, and maintaining high standards of food safety, hygiene and cleanliness
• Working with senior chefs to consistently deliver high-quality dishes during busy service periods for hotel guests and events.