Transport Clerk /Administrator - DHL - Worksop
(2023-03)
- Act as first point of contact within the transport office for customer, driver, and other internal departments, promptly resolving, redirecting, and/or escalating issues appropriately.
- Calculate, record, and report core and agency driver hours on a weekly basis and process payroll and HR paperwork.
- Support the transport manager and supervisors with notetaking.
- Support the recruitment of drivers and transport staff in liaison with the transport manager/supervisors and approved recruitment agencies.
- Assist the transport operation/office within reasonable request/capability including but not limited to assisting the transport supervisor with daily routing and the driver assessor with license checks.
- Ensure compliance with all internal and external regulatory requirements, e.g., The Mail Integrity Code of Practice, Safety, Health, and Environment regulations, Carriage of Dangerous Goods regulations, and Data Protection and Information Security regulations.
- Comply with all health, safety, and environment policies and other relevant regulations ensuring accurate recording and reporting of any incidents, accidents, or near misses.
DHL Transport Clerk /Administrator - 24 /7 Recruitment - Maidstone, Kent
(2022-11 - 2023-03)
- Pre brief all drivers
- Pre calling stores for deliveries
- Ensuring all required paperwork and equipment is issued
- Ensure completion of all agency staff forms and license checks are complete
- Monitor drivers schedule whilst on route using Microlise and follow appropriate escalation procedures where required
- Allocating additional / changing work to drivers when required
- Ensure all traffic systems are kept updated and completed fully
- Ensure all fleet legal compliance is adhered to including driver's hours and defects
- Communication with warehouse and shunters to assist timely load departure
- Ensure vehicle and trailer resource is in place for start time
- Cover debriefs and all associated tasks
- Ensure compliance with company health and safety policies
- Engage positively with the driving staff
- Completion of KPI reports / Spreadsheets
- Effectively communicate with FLM and shift managers
- Ability to adopt to a highly changeable environment
Logistic Warehouse Administrator - Blue Arrow - Maidstone, Kent
(2022-07 - 2022-11)
- Maintain a safe working environment by ensuring you comply with statutory law, company policy, health and safety guidelines.
- Maintain achieve agreed customer service levels
- Dealing with queries from customers, rectifying & keeping both the customer & management team fully up to date on progress
- Booking stock in and out - Stock control, management, and movement
- Preparing warehouse pick lists & keeping stock files updated
- Entering consignment details onto carrier systems
- Ensuring drivers have correct paperwork for deliveries & are aware of any customer requirements
- Following up previous days deliveries to ensure they were
- Collating of POD checking, filing, sending to customers if required
- Creating customer KPI reports, feedback & suggesting changes where required.
Picker/Packer - Blue Arrow - Maidstone, Kent
(2021-08 - 2022-07)
- Reviewed work orders within every shipment to ensure order accuracy before sealing packages ready for shipment.
- Independently managed the picking, packing, and dispatching of the orders daily.
- Applied labelling to packages, such as addresses, information, return address and other labelling as instructed in job descriptions.
- Labelled and packed items daily while ensuring maximum accuracy.
- Ensured orders were packed correctly, minimising errors.
- Ensured smooth warehouse operation by keeping flexible to offer assistance with multiple tasks.
Payroll Assistant - Pro-Force - Maidstone, Kent
(2021-02 - 2021-08)
- Supported end-to-end payroll for high-volume headcounts, processing accurately and efficiently.
- Collated new starter information and updated personal details as required, maintaining accurate, current payroll records.
- Deputised for payroll management as required, ensuring efficient, effective timesheet processing and payment operations
- Checked submitted staff timesheets for accuracy, recording verified data precisely and promptly.
- Reviewed and clarified case notes and conducted record searches to support field investigators.
- Assessed expenses and mileage claims, checking totals submitted matched attached receipts.
- Recorded staff holiday requests, ensuring correlation with submitted timesheets covering break periods.
- Managed payroll inboxes, providing timely responses to queries and escalating issues to HR as required.
- Provided pay advice to employees and managers, signposting to external teams or organisations where appropriate.
Picker/Packer - 24 7 Recruitment - Maidstone, Kent
(2020-09 - 2021-02)
- Kept an accurate and updated record of all incoming and outgoing shipments for organisational and stock record-keeping purposes.
- Kept goods protected and free from damage in the delivery chain life cycle by wrapping packages in protective bubble wrap, paper and other layers.
- Maintained up to date knowledge of item locations in warehouses to efficiently locate and pick items from correct departments.
- Used weighing machines to measure and weigh packages before dispatch, completing for legal, delivery and cost calculation purposes.
- Independently managed the picking, packing, and dispatching of orders daily.
- Loaded, attached, and wrapped parcels onto pallets using stretch wrap, shrink wrap and strapping, ready for loading into lorries.
- Applied labelling to packages, such as addresses, client information, return address and other labelling as instructed in job descriptions.
- Labelled and packed items daily while ensuring maximum accuracy.
- Assisted warehouse staff with dispatching duties, completing orders within minutes in line with monthly targets.
- Operated safety cutters, glue guns and bag sealers.
- Updated inventory system with barcode scanner.
- Ensured orders were packed correctly, minimising errors.
- Ensured smooth warehouse operation by keeping flexible to offer assistance with multiple tasks.
Transport Administrator - Team Know How/ Curry PC World - Snodland, Kent
(2020-07 - 2020-09)
- Closely tracked driver activities and locations during delivery, ensuring deliveries stayed on schedule.
- Skillfully collaborated with other departments and managers to successfully optimise transportation services.
- Coordinated over 50 deliveries daily, liaising with individual drivers on delays.
- Answered and responded to all incoming calls regarding transport queries in a prompt and polite manner.
- Coordinated and planned routes of transport, developing based on safety and most efficient routes.
- Planned driving schedules and assigned drivers to routes, planning based on availability, budgets and contracted hours.
- Produced daily delivery manifest, outlining dispatch details of deliveries daily.
- Communicated delivery disruptions with customers to maintain positive customer satisfaction and experience.
- Provided all drivers with pre-delivery briefings, outlining routes, delivery documentation and customer requests.
- Handled all customer transport complaints, providing effective and smart solutions to maintain customer satisfaction.
- Kept in close contact with drivers during deliveries, ensuring deliveries stayed on schedule, updating customers when delays occurred.
Warehouse/Logistic administrator - Dempson Ltd - Barming, Kent
(2018-11 - 2020-06)
- Take delivery of goods and supplies
- Report any damages and missing items to supervisor, Senior Buyer and/or Sales team
- Report any discrepancies
- Store Goods appropriately
- Report any low stock to the Manager
- Ensuring delivery of materials to production lines in accordance with production standards
- Maintain safe and clean working environment
- Perform warehouse inventory controls (Cycle counts/Stock take)
- Data entry, record keeping and general administrative duties
- Dealing with goods inwards and outwards
- Processing all completed documentation in a timely manner
- Liaising with collection companies by telephone, email and in person
- Liaise with accounts payable on any queries
- Generate works orders on system and issue relevant documentation
- Generate required dispatch paperwork and flush stock from the system
- Respond quickly to requests for service
- Work closely with other internal departments Identified issues, analysed information, and provided solutions
Onside Coordinator - Scope HR Solutions - Maidstone, Kent
(2018-07 - 2018-11)
- Attendance checks
- Induction and training administration, compiling packs
- Booking in of flex workers for training and interviews
- Reporting / MI and other recruitment statistics as and when required by the client
- Weekly compilation of all payroll / clock cards/ flex worker hours
- Accurate entry of all flex worker hours onto the internal system
- Recording of overtime/ shifts / holiday entitlement
- Issuing File notes for clocking issues and unauthorized absences
- Daily performance & non-conformance administration
- Issuing holiday forms
- Dealing with Flexi worker queries
- Updating internal systems to include Rota Attendance/capability
- Emails
- Availability calendar
- Driving license essential due to hours and location of client
Tram Leader/Machine Operator - Mack Fresca Group - Paddock Wood, Kent
(2017-05 - 2018-07)
Reporting to: Head of Production
- Oversee the running of the production line and the production team.
- Prevent a risk of falling short on the client's order.
- Monitor absence and holiday booking to ensure compliance regarding rest days and working hours.
- Building relationships with key on site contacts.
- Briefing workers about the assignment, monies, and contract details.
- Print bus sheets for each client
- Lead motivate and develop the production team, to ensure planned output requirements/quality standards are met
- Review team performance regularly to identify areas for improvement, and encourage and support individual team members
- Work alongside the Head of Production to ensure that targets and line efficiency, quality and wastage are met.
- Ensure all site Quality, Housekeeping & Hygiene standards are achieved or exceeded.
- Performed complex jobs with minimal supervision, in conformance with part specifications and requirements.
- Maintained assigned equipment, performing daily inspections to ensure compliance with operational and safety requirements.
- Read and interpreted operation and parameter sheets to complete each job in line with stringent specifications.
- Operated multiple fabricating machines, including cut-off saws, shears and forming machines.
- Maintained clean and organised work areas.
- Read and interpreted Standard Operating Procedures (SOPs) to complete work accurately and efficiently.
- Completed logbooks and inspection reports accurately and quickly.
- Conducted rigorous troubleshooting and repairs as necessary.
- Inspected output to monitor production completion, reporting any issues to management.
- Used Computer Numerical Control (CNC) machines and manual equipment independently.
- Lubricated parts and performed minor maintenance to improve machine function.
- Accurately executed written and verbal instructions, prints and work orders.
- Set-up machines for various jobs to ensure high-quality manufacturing and waste reduction.
- Interacted and communicated professionally and effectively with various levels of employees.
- Optimised machinery performance by calibrating according to prescribed standards and specific project needs.
- Operated, maintained and performed repairs on equipment, replacing hoses and conducting minor mechanic work on pumps and fittings.
Planning Administrator - Go Resource - Maidstone, Kent
(2015-10 - 2017-05)
- Dealing with phone calls and emails.
- Booking workers on a daily basis for client accounts.
- Dealing with timesheets and updating the system up to date.
- Dealing courteously with all workers, answering queries where appropriate and taking and passing on messages where relevant.
- Processing application forms from new starters, completing the identity check procedure and entering new starters onto the system.
- Inducting workers with the relevant factory full induction.
- Working closely with the Operations Management team to ensure that any changes in requirements and numbers are managed and responded quickly and appropriately.
- Monitor progress against client needs throughout the working day and report to the Operations Manager where there is a risk of falling short on the client order. Monitor absence and holiday booking to ensure compliance regarding rest days and working hours.
- Building relationships with key on site contacts.
- Briefing workers about the assignment, monies and contract details. Print bus sheets for each client.
- Picked up additional tasks to aid team success.
- Diffused challenging situations using conflict management techniques.
- Supervised work of contracted employees to deliver work on schedule.
- Managed payroll accuracy using specific checklists and quality review processes.
- Identified issues, analysed information, and provided solutions to problems.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Database Administrator/ Stock Controller - Daniels Hains Group - Headcorn, Kent
(2014-09 - 2015-10)
- Accurate data entry
- Producing daily reports.
- Managing the in-house database and making sure it is up to date.
- Responding to enquiries.
- Dealing with emails and telephone calls.
- General Ad Hoc administration when required.
- Dealing with labour cost and completing timesheets.
- Dealing with transportation issues and logistic.
- Working as a team.
- Working in fast environment.
- Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalised customisation.
- Identified functional and business requirements to meet business needs.
- Developed data models and database designs to plan projects.
- Partnered with project management teams on development of scope and timelines.
