Mark Bertram

Experienced Global Head of Data Quality and Global Business Analyst with 30+ years' experience delivering process transformation, data governance, and digital workflow optimisation across multi region-global organisations. Proven leader of People–Process–Technology (PPT) initiatives, aligning operational processes, data standards, and technology to support strategic growth. Strong track record in data quality management, KPI-driven performance improvement, stakeholder engagement, and cross-functional delivery, enabling data-informed decision-making at scale.

Global Head, Data Quality at Corporate Travel Management (2023-07 – Present)

• Defined and implemented global data quality and operational standards, improving consistency, governance, and compliance across multiple systems, regions, and partner agencies.
• Delivered the Global Data Standards Project, aligning business rules, validation frameworks, timeliness standards, and file structures across the organisation.
• Implemented Informatica IDQ to automate data profiling, standardisation, validation, and ongoing data quality monitoring.
• Streamlined global data journeys across multiple platforms (Radius 3.0, iBank, TRX, Partner Portal), introducing weekly post-travel data reporting to meet industry standards.
• Led three global teams across multiple regions, including Partner Data Management and Regional MI Service Desks, driving collaboration across regions.
• Successfully outsourced global MI operations, delivering measurable cost savings, efficiency gains, and performance improvements.

Global Business Analyst at CTM/Radius (2020-03 – 2023-07)

• Built strong relationships with agency partners, driving collaboration and data quality improvements.
• Led onboarding of partner MI setups and data feeds, enhancing accuracy and timeliness.
• Conducted in-depth client data audits and implemented corrective actions.
• Optimised internal data processing and reporting, enabling insight-driven decision-making.

Business Systems Senior Analyst / Data Quality Analyst at American Express GBT (2018-06 – 2020-03)

• Led global data quality enhancements and system onboarding initiatives for partner integrations.
• Resolved complex Level 3 system and data issues, ensuring business continuity and operational stability.

Dedicated Data & MI Analyst at American Express GBT (2015-08 – 2018-06)

• Produced standard and bespoke MI reports; enhanced data quality and reporting structures.
• Advised clients and internal teams using data insights, supporting client retention and strategic alignment.

Helpdesk Analyst, Product & Data Solutions at American Express GBT (2011-10 – 2015-08)

• Supported global MI products, led internal and client-facing improvement projects.
• Transitioned tasks to a dedicated India team, boosting efficiency and cutting costs.
• Maintained the MI Helpdesk SharePoint site for global support.

Operations Team Manager at Cogenta Systems Ltd (2011-01 – 2011-12)

Managed reporting, analysis delivery, and process improvements.

Customer Advisor & MI/Insight Analyst at Sage UK (2010-01 – 2011-12)

Analysed data, produced MI, advised on improvements.

Data Analyst at Durham & Teesside Probation Service (2009-01 – 2010-12)

Delivered insight, forecasts, and strategic reports.

Customer Service Advisor at Sage (2009-01 – 2009-12)

Managed client queries and software registrations.

Compliance Assistant at Eaga plc (2009-01 – 2009-12)

Supported audits and performance analysis.

Deputy Team Leader / Team Leader / Project Analyst at American Express Business Travel (1988-01 – 2008-12)

Progressed from Deputy Team Leader to Team Leader and Project Analyst; delivered projects, managed teams, improved MI, and data reporting processes.