Mark Bruerton-Billington

A caring, supportive and enthusiastic team player who is committed to the welfare, safeguarding and wellbeing of clients in care. Possessing confidence and enthusiasm as well as having excellent communication and time management skills. With a proven ability to encourage clients to achieve their potential by stimulating their enthusiasm to learn about life skills and determination to succeed.

Excellent Customer Service

Skills with ability to deal with clients in an efficient and correct manner. The ability to interact with people from all walks of life. Building a rapport with people. Able to work in a pressured environment.

Chef at The Cedars Residential Care Home (2026-03 – Present)

• Cooking and preparing fresh meals
• Stock management
• Cleaning

Sales Assistant at Ace of Vapez (2025-08 – 2026-03)

• Opening and closing the store

Non management partner at Waitrose and Partners Stourbridge (2024-12 – 2025-08)

• Customer service
• Picking delivery orders
• Working stock
• Working on till dealing with payments

Owner/Manager at Mr B's Bostin Bites Café and Mr B's Bostin Bites on the go Catering trailer (2023-06 – Present)

• Cooking and preparing food for customers
• Doing buffets
• Opening and closing the café
• Managing staff
• Book keeping
• Banking

Support Worker at Freetime Care (2022-02 – 2023-05)

• Driving clients to various activities in the community

Support Worker at Priory Care Group (2019-11 – 2021-12)

Supporting an individual with special needs requirements, including challenging behaviour.

• Giving medication and personal care
• Driving duties

Support Worker/Team leader at Midway Care Group (2017-05 – 2019-11)

Care of clients with assisted living and various disabilities.

• Doing Rota's
• Payroll
• Supervisions
• Reports
• Team meetings
• Audits

Call Centre Operative at BT (2016-11 – 2017-02)

• Taking calls from customers
• Creating sales

Support Worker at Lifeways Community Care (2015-03 – 2016-11)

Care of clients with assisted living and various disabilities.

Healthcare Assistant at Birmingham & Solihull NHS Trust (2013-08 – 2014-09)

Observation and care of teenage clients with mental health issues who are kept in this secure unit building.

Care Support worker at Agnes House Care Home (2011-01 – 2013-08)

• Driving of client to appointments such as Doctor, Therapies, to visit relatives homes and staying with them as a guardian
• Dealing with personal hygiene needs
• Taking client to social events
• Administering medicines to clients
• Food Preparation and meals

Waiter at The Dog Public House (2008-12 – 2009-02)

• Taking food orders
• Serving food and drink

Customer Service at DPD (Formerly Parceline) (2008-01 – 2008-06)

Dealing with customer queries within the call centre regarding problems to do with the delivery of goods. Liaising with other departments to ensure correct delivery of goods and regular contact with the customer to ensure a satisfactory outcome.

Team Leader Senior Clerk at Harvey's (2006-07 – 2007-07)

• Senior call centre operator
• Supervising call centre team
• Dealing with customer queries within the call centre on various departments, including Internet Sales
• Dealing with damage to property insurance claims
• Ensuring staff meet their targets
• End of shift banking
• Opening and closing of the office

Incident Manager at R A C - DafAid (2005-11 – 2006-07)

• Inbound call handling
• Dealing with breakdowns for truck and vans
• Liaising with engineers and customers

Customer Service Advisor at PRG PowerHouse (2004-08 – 2005-10)

• Inbound call handling
• Dealing with all customer complaints and queries
• Responding to written correspondence

Waiter at Café Rouge (2003-11 – 2004-07)

• Taking food orders
• Serving food and drink

Customer Service Officer at LloydsTSB (2003-05 – 2003-11)

• Dealing with customers banking enquiries
• Advising on overdrafts, loans, and charges

Multiple roles at Various Catering Service positions (1996-10 – 2001-08)

OGCSE – Earls High School, Halesowen (1990 – 1994)

NVQ Catering & Hospitality, Levels 1 & 2 – Halesowen College, Halesowen (1994 – 1996)

NVQ Level 2 in Health & Social Care – Sandwell College, Oldbury (2011 – 2011)

NVQ Level 3 in Health & Social Care – Dudley College, Dudley (2012 – 2012)

Teacher Training in PTTLS – Dudley College, Dudley (2012 – 2013)