Fibre Installation Engineer
(2026-01)
- Working at heights and within underground networks, testing multiple points throughout installations to ensure complete functionality
- Working both independently and as part of a team to achieve targets and KPIs
- Following strict Health and Safety procedures at all times, maintaining and demonstrating SA001, SA002, S007, S008, and Street works accreditations
Senior PIA Administrator - Heneghan's
(2025-01 - 2026-01)
Fully converse with Open Reach processes and engineering principles, and administration processes and procedures.
- Responsible for NOI submissions and closures
- SME in SPOCE evidence and submissions, and NA raising
- Co-op and ancillary orders
- Dealing directly with Open Reach, raising cases to resolution
- Assisting and advising on all field and portal-related queries, including Saturn project & A1024 queries
- Supporting all PM Directors daily with anything PIA-associated
Principal Delivery Engineer - Heneghans Ltd
(2024-01 - 2025-01)
- Responsible for effectively managing and supervising external and internal (civils and cabling, including optical fibre) in-house and contract partners
- Responsible for day-to-day operational outputs in respect of the agreed volumes and quality of work delivery targets
- Monitoring and control of cost within the allocated project and budget
- Ensure the partners provide the best customer service and comply with SOP, NRASWA and all health and safety regulations
- SME on all Open Reach processes, engineering principles, and administration processes and procedures
- Responsible for the SPO civils blockage evidence applications for payment from Openreach, achieving £1m in contributions
- Weekly meetings to discuss strategies for the week and communicate briefs with peers and directors
- Liaising and communicating with numerous local authorities to ensure smooth delivery of projects with timescales and targets
Principal Delivery Engineer - VIRGIN MEDIA
(2020-01 - 2024-01)
- Working collaboratively with senior PMs to monitor projects to ensure they are delivered in a timely and cost-effective manner and within all regulatory guides
- Responsible for effectively managing and supervising external and internal (civils and cabling) in-house and contract partners
- Responsible for the delivery of multimillion-pound build projects and Small BAU Business circuits within time and under or within budgets
- Responsible for day-to-day operational outputs in respect of the agreed volumes and quality of work delivery targets
- Monitoring and control of cost within the allocated project and budget
- Ensure the partners provide the best service and comply with SOP, NRASWA and all health and safety regulations through regular auditing
- SME on all Open Reach processes, engineering principles, and administration processes and procedures
- Weekly meetings to discuss strategies for the week and communicate briefs with Contract partners, peers and directors
- Liaising and communicating with numerous local authorities to ensure smooth delivery of projects with timescales and targets
MDU Project Co-ordinator - VIRGIN MEDIA
(2014-01 - 2020-01)
- Responsible for the Survey design and planning of multi-dwelling prewiring internal and external projects
- Liaising with housing trusts, private landlords, and local authorities to obtain route approvals
- Responsible for day-to-day operational outputs in respect of the agreed volumes and quality of work delivery targets
- Monitoring and control of cost within the allocated project and budget
- Working with external contract partners to ensure deliveries within time and budget, and that all procedures and processes are adhered to, including all individual site regulations and health and safety
- Responsible for producing effective RAMS
ACCESS PRINCIPAL TECHNICIAN - VIRGIN MEDIA
(2010-01 - 2014-01)
Continued with the UK's largest provider of cable- fibre based services including broadband, telephony and digital television to residential and business customers.
- Assist Access Field Manager (Service & Installations) with the effective delivery of a positive customer experience in respect of consumer and, where applicable, small business installation and fault repair within a designated area, through coaching and development of a team of in-house Field Technicians and influence and liaison with external contract partners
- Assist Area Field Manager with day-to-day operational outputs in respect of the agreed volume and quality of work and the achievement of KPIs, including Net Promoter Score (NPS), completion rates, productivity, quality audits, ELF rates, complaints, repeat fault rate and service restoration times
- Monitoring and controlling personal and team costs within the allocated budget
- Works in partnership with other Principal Technicians and managers within the Access division to achieve a seamless end-to-end customer experience through promoting flexibility and multi-tasking where appropriate and taking ownership of customer issues
- Responsible in part for the implementation and compliance of all health and safety processes
ACCESS FIELD MANAGER - VIRGIN MEDIA
(2008-01 - 2010-01)
The UK's largest provider of cable-based services, including broadband, telephony and digital television to residential and business customers.
The Access Field
Manager (Service & Installations) is responsible for the effective delivery of a positive customer experience in respect of consumer and, where applicable, small business installation and fault repair within a designated area, through the direct management of a team of in-house Field Technicians and influence and liaison with external contract partners.
- Responsible for day-to-day operational outputs in respect of the agreed volume and quality of work and the achievement of KPIs, including Net Promoter Score (NPS), completion rates, productivity, quality audits, ELF rates, complaints, repeat fault rate and service restoration times
- Monitoring and control of cost within the allocated budget
- Works in partnership with other managers within the Access division to achieve a seamless end-to-end customer experience through promoting flexibility and multi-tasking where appropriate and taking ownership of customer issues
- Responsible for the implementation and management of compliance with all health and safety processes
Installation Compliance Manager - Virgin Media
(2006-01 - 2008-01)
- Responsible for effectively managing and supervising external and in-house installation partners
- Responsible for day-to-day operational outputs in respect of agreed volume and quality of work and the achievement of KPI's, including Net Promoter Scores (NPS), completion rates, productivity, quality and H&S audits, ELF rates, complaints, repeat fault and service restoration times
- Monitoring and control of cost within the allocated budget
