Mark Edson

With over 21 years senior management experience and a member of the Chartered Management Institute, I am experienced providing strategic leadership, leading service development,delivering lasting change, driving operational performance to deliver outstanding results.

I am a highly effective communicator with excellent decision-making, people management and leadership skills. With a history of creating high-performing teams I thrive in a fast-paced environment, and I am keen to lead my teams to embrace change.

Dare to Lead trained, I pride myself on building authentic, effective working relationships with all stakeholders and I am comfortable working alongside senior colleagues and executives, as well as my peers and individual team members.

Some of my recent career achievements within the healthcare sector would include,

• Addressing Service Inequality by reviewing provider performance to highlight performance issues in under-performing services. Delivering an additional 5000 appointments across the system, contributing a 5% increase in total activity increasing income by £2.3million.
• Successfully managing the surgical long waiter program for General Surgery and associated sub-specialties reducing waiting times for initial appointments as well as elective procedures to ensure compliance with national deadlines for elective recovery.
• Endoscopy service capacity significantly expanded to provide capacity for 12,000 patients annually, providing an additional £1million of income, clearing outstanding backlog and improving waiting times from several months to 7-10 days for all new referrals
• working with industry partners and clinical teams, to establish of one of the top 3 minimally invasive diagnostics services in the UK, recently contributing to a government white paper looking at future pathway change.

Strategic Lead - Endoscopy - Humber and North Yorkshire Collaboration of Acute Providers

Responsible for setting the strategic direction for Endoscopy services across the ICB. Working with acute providers to support effective delivery of £26.4million of diagnostic activity, 50,000 diagnostic procedures, to deliver key national and local objectives for diagnostic and elective performance whilst maximising efficiency and income.

2021-2024 - Operations Management - General Manager - South Tees NHS Foundation Trust

Working with the clinical team to ensure the directorate teams deliver the highest quality care to patients whilst meeting operational KPIs. Responsible for trust performance within RTT and cancer pathways for Breast, Upper-GI, Lower-GI and Endocrine. I led directorate teams through extensive change management including 7-day working consultation for Endoscopy teams, defining and implementing a new administrative structure to support service development, managing trust PTL processes to ensure accuracy as well as successfully planning and executing strategies to manage trust compliance in terms of long waiting patients.

2006 - 2021 Operations Management / General Manager - Next Retail Ltd

Accountable for all areas of service, operational and financial performance within stores of up £20million MAT. Developing high performing teams circa 200 people across multiple sites. With wide ranging HR experience, extensive budgetary management I have a history of driving teams to achieve SLA key performance indicators and whilst achieving profitability and efficiency targets.

With a degree in Computing, I have an in-depth understanding of information systems and BI processes. This knowledge has been invaluable in identifying data quality anomalies and producing plans to ensure suitable validation of the data to ensure that KPI’s such as diagnostic waiting time, relay the story of the progress made.

From a theoretical perspective I have built upon my career experience by attaining the Chartered Management Institute Level 5 Certificate in Management and Leadership and Institute for Apprenticeships and Technical Education, Operations / Departmental Manager Level 5 apprenticeship. This theoretical, academic knowledge allowed me to obtain Chartered management status and combined with my long-term experience in-role performing at a senior level provides me with the theoretical background and practical experience to continue to build high-performing teams.

Dare to Lead trained, I pride myself on building authentic, effective working relationships with all stakeholders and I am comfortable working alongside senior colleagues and executives, as well as my peers and individual team members. It is this foundation of building strong relationships and authenticity throughout my career that has helped me to continually achieve results.