Assistant Manager (Trade Counter) at Cheshires Flooring (Headlam Group Plc) (2016-05 – Present)
Support day-to-day management of a busy trade counter supplying domestic and commercial flooring.
- Build and maintain strong relationships with trade and retail customers.
- Consistently contribute to achieving monthly sales targets and profit margins.
- Manage stock control, ordering and product rotation.
- Provide technical advice and product recommendations based on customer requirements.
- Handle cash/card payments and banking responsibilities.
- Oversee warehouse operations including loading/unloading deliveries.
- Maintain high standards of organisation and housekeeping across the office and warehouse. While complying with health and safety regulations.
Contracts Manager at CD Carpets & Flooring Ltd (2011-07 – 2015-11)
- Managed commercial flooring contracts from tender stage through to completion.
- Prepared detailed cost estimates from drawings and specifications.
- Built and maintained relationships with major clients including NHS, universities and construction firms.
- Coordinated staff and subcontractors to deliver projects on time and within budget.
- Attended site meetings and ensured smooth project delivery.
- Supported domestic sales during quieter periods, maintaining revenue streams.
- Handled invoicing, stock ordering and store operations when required.
Sales / Estimator at Carpetright Plc (Atkinsons) (2006-08 – 2011-06)
- Delivered high levels of customer service while consistently meeting sales targets.
- Produced accurate estimates and planned complex flooring layouts.
- Managed customer queries, complaints and follow-ups.
- Trained new staff members and worked independently when required.
- Combined system-based and manual pricing calculations.
Sales Advisor at Storey Carpets Ltd (2005-07 – 2006-08)
- Sold flooring products and advised customers on measurements and specifications.
- Handled warehouse duties including stock replenishment and order preparation.
- Delivered strong customer service and supported sales targets.
Telesales / Order Processor at The Soft Drinks Company (2003-09 – 2005-07)
- Processed customer orders and generated new business through cold calling.
- Supported warehouse operations including picking and dispatch.
- Maintained customer relationships and handled inbound enquiries.
Assistant Store Manager at Floors 2 Go (2002-12 – 2003-09)
- Managed staff rotas and daily store operations.
- Oversaw cash handling, banking and stock management.
- Trained new employees and ensured smooth store performance.
Sales Assistant at Next Plc (2000-10 – 2002-12)
- Provided customer service and supported store operations.
- Assisted with stock handling, pricing and training new staff.
