Chief Operating Officer, COO, Operations Director
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30 years in ecommerce, I make it easy for founder led businesses to scale up!
I help ambitious entrepreneurial retailers grow faster by building scalable international operations (customer service, distribution) and infrastructure (people, property, IT), to deliver seamless cross-channel customer experiences and expedite profitable growth.
I embed appropriate operational KPIs, insight reporting and processes to create the right service culture that will increase sales and reduce costs.
