Senior Operations Administrator/Manager - Stick 'n' Step
(2019-03)
Administrator for a charity funded centre for children and young adults with Cerebral Palsy. Responsible for overseeing the running of the centre and supporting all teams.
- Receptionist and customer service duties
- Office duties, arranging maintenance jobs, organising events and hosting visitors
- Overseeing Social Media for the charity, responsible for artwork and content posted across various online platforms
- Welcoming families and children into the centre for their sessions, arranging consultations for new families, liaising with families about sessions, updating records and having various day to day discussions
- Assisting with monthly finance reconciliation, including banking, logging of donations and thanking donors, monitoring donations received via various platforms and processes, cross referencing Quick Books statements with donations received, handling purchases for the charity and booking in major works for the building
- Looking after attendance records for children and staff, monitoring illness, tracking staff hours, volunteer hours and hands-on in the recruitment of volunteers and staff
- Managing the Runcorn centre cleaner and Wallasey centre administrator
- Assisting with events throughout the year
Personal Assistant - Your Office & PA
(2011-08 - 2023-03)
Personal Assistant for over 400 companies nationwide and internationally.
- Secretarial work for high end businesses and clients
- Receptionist and customer service duties
- Filing, message taking, managing diary bookings, typing and various other office duties
- Providing an excellent service to a variety of business industries in a high pressured, busy office environment
- Corresponding personally with company directors, personnel and their clients on a daily basis
- Sole consultant and administrator for a nutrition & dietary company, providing advice to clients & processing orders, liaising with warehouses, pharmacies and colleagues
Doorstep Collector - The Lewis Group Ltd
(2005-08 - 2013-11)
- Making personal visits to client's properties
- Providing advice and collecting money which was then taken to a Post Office
- Completing the relevant paperwork and forwarding this to the company head office
Customer Adviser - Home Retail Group
(1997-07 - 2003-09)
- Liaising with customers, colleagues and store staff via telephone and email
- Worked in a small team dealing directly with Argos stores and providing solutions to enquiries and in-store issues
- General office duties including data input, filing, faxing and photocopying
Administrative Officer - Employment Service Job Centre
(1995-05 - 1996-12)
- Operating in a recruitment department which would keep a database of available clients within various sectors
- Contacting and interviewing clients to determine their suitability for various vacancies
- Contacting employers by telephone
- Dealing with public enquiries face to face
- Data input and using various company based computer packages
- General office duties, filing, faxing, franking and maintaining a record of outgoing mail
