Mark Patterson

I am hard working, motivated, enthusiastic and focused. I am determined to succeed with a keen sense to develop my customer service skills. My strengths lie in communication and organisation and I would like to develop these skills to pursue a career with the customer service industry. I am eager to new learn skills and driven to achieve.

Instructor - Go Ape

(2025-03 - 2025-04)

• Greeting customers to the site
• Providing and adjusting PPE
• Presenting and demonstrating safety briefings
• Monitoring customers ensuring they adhere to safety precautions
• Maintaining sites, ensuring they are clean and tidy
• Landing sites raked to ensure soft landing from zip wire
• Celebrating customer completion of the course with praise and a certificate
• Resetting PPE ready for the next use
• Cleaning and tidying duties in the cabin

Painter and Decorator - Self Employed

(2022-11)

• Providing first class customer service to clients face to face and via telephone
• Advising clients on procedures, products and designs
• Purchasing and organising products
• Upselling services
• Adhering to health and safety rules and regulations
• Arranging and attending consultations
• Producing quotes, invoices, and completing daily admin jobs
• Diary management
• General painting and decorating duties

Front of house associate - JD Wetherspoon

(2023-03 - 2023-08)

• Providing world class customer service
• Taking customer food and drink orders
• Taking payments
• Preparing drink orders
• Delivering food orders
• Escalating customer complaints
• General cleaning duties
• End of night deep cleaning

Delivery driver - Argos - London area

(2022-07 - 2022-11)

• Daily vehicle checks, using Epod device
• Loading vehicle with items for delivery
• Delivering items to various address across the London area
• Making sure the vehicle always has fuel, paid for on company card, completing require paperwork
• Making and receiving phone calls from customers to follow directions how how best to deliver their items
• Making sure deliveries are made on time to the correct address

Painter and Decorator - Self Employed

(2022-01 - 2022-07)

• Providing first class customer service to clients face to face and via telephone
• Advising clients on procedures, products and designs
• Purchasing and organising products
• Upselling services
• Adhering to health and safety rules and regulations
• Arranging and attending consultations
• Producing quotes, invoices, and completing daily admin jobs
• Diary management
• General painting and decorating duties

Shift Leader - JD Wetherspoon

(2019-11 - 2022-01)

• Managing, directing and supporting teams front of house and in the kitchen to deliver the best possible service
• Opening the pub and preparing for the days business
• Closing the pub at the end of the days business
• Counting cash/Dealing with G4S
• Dealing with contractors
• Taking deliveries/entering delivery notes on to the system
• Dealing with customer complaints
• Problem solving
• Liaising with head office, area managers and directors

Painter and Decorator - Self Employed

(2014-03 - 2019-11)

• Providing first class customer service to clients face to face and via telephone
• Advising clients on procedures, products and designs
• Purchasing and organising products
• Upselling services
• Adhering to health and safety rules and regulations
• Arranging and attending consultations
• Producing quotes, invoices, and completing daily admin jobs
• Diary management
• General painting and decorating duties

Painter and Decorator/Supervisor (Interim Role) - First Choice Facilities

(2016-11 - 2017-01)

• Supervising the team a small team, ensuring all contractors adhere to PPE/health and safety legislation
• Working to strict deadlines whilst providing a high level of customer service and work quality
• Advising the client on products and services
• Reporting any risks/faults to the site manager
• Carrying out risk assessments and cordoning off areas to ensure the safety of the general public and the team
• General painting and decorating

Bar staff/Customer Service Assistant - JD Wetherspoon

(2013-01 - 2014-02)

• Providing exceptional customer service face to face, ensuring specific customer needs are met swiftly and efficiently in a fast-paced environment
• Adhering to all legislations to safeguard the general public
• Advising customers on products/hard upselling
• Taking cash/card payments
• Cashing up at close of business
• General cleaning duties

Customer Service Assistant - Tesco

(2011-10 - 2012-09)

• Providing a high level of service and meeting all customer requirements such as assisting customers with disabilities, helping them buy their items, taking items to the tills and carrying them to their car
• Taking cash/card payments
• Restocking and facing up the shelves
• Cashing up at close of business

Diploma - Painting and Decorating - East Berkshire College (2013-09 - 2015-07)

NVQ levels 1 and 2 - Hairdressing - UKTD (2008-08 - 2010-07)

GCSEs - Mellow Lane School (2002-09 - 2007-07)