Marken U

A highly experienced hospitality professional with over 15 years of experience in food service, customer service, and team leadership. Demonstrates strong capability in managing daily operations, supervising teams, and maintaining exceptional service standards. Proven track record in improving customer satisfaction, controlling operational costs, and supporting overall business performance. Seeking to contribute expertise within a reputable organisation in the UK hospitality sector.

Food Service Supervisor - Tim Hortons - Chatham, Ontario, Canada

(2021-08 - 2026-02)

• Supervised daily operations and ensured efficient team performance
• Maintained high standards of food quality, hygiene, and safety
• Managed stock control, waste reduction, and operational reporting
• Conducted product ordering and weekly inventory checks
• Prepared and submitted weekly management reports
• Promoted equality, diversity, and professionalism in the workplace
• Trained, coached, and supported staff development
• Delivered consistently high levels of customer service

Store Manager - Criollo Chocolate Café - Jeddah, Saudi Arabia

(2017-02 - 2021)

• Managed overall store operations and business performance
• Oversaw cost control and inventory planning
• Supervised staff, scheduling, and ongoing training
• Handled customer concerns and enhanced service quality

Admin / Expert Waiter - Applebee's Restaurant - Jeddah, Saudi Arabia

(2013 - 2015)

• Coordinated staff training and development processes
• Delivered a high standard of customer service
• Assisted in daily operations and administrative reporting

Waiter / Room Service - Abilad Hotel - Jeddah, Saudi Arabia

(2010 - 2012)

• Provided professional food and beverage service
• Managed room service operations and guest requests
• Supported banquet and catering functions

Diploma - Hotel and Restaurant Management - Gensan College of Technology (2009)