Marlena Jadkowska

Motivated and friendly individual with over 8 years of experience in customer service and client-facing roles, currently developing a career within the dental industry as a Dental Nurse Trainee. Gaining hands-on experience in a dental practice environment while continuing formal education and developing clinical knowledge and chairside skills. Experienced in assisting mainly hygienists, preparing treatment rooms and instruments, supporting infection control procedures, and helping patients feel comfortable during appointments.

Although still building experience with a wider range of dental procedures, I am a quick learner, highly motivated, and eager to continue growing within a supportive dental team. Known for excellent communication skills, professionalism, organisation, and the ability to remain calm and efficient in busy environments.

Dental Nurse Trainee / Dental Assistant - Treehouse Dental Practice - Crouch End

(2026-02)

• Assisted mainly hygienists during patient appointments and treatments
• Prepared treatment rooms, instruments, and materials before procedures
• Supported sterilisation and infection control procedures
• Helped ensure patients felt comfortable and reassured during appointments
• Observed and assisted with general dental procedures
• Continued developing knowledge of chairside assistance and dental protocols
• Maintained a clean, organised, and professional clinical environment

Senior Sales Assistant - Longchamp Harrods - Knightsbridge

(2024-04 - 2026-02)

• Delivered excellent customer service to VIP and repeat clients
• Resolved customer enquiries and complaints professionally
• Assisted with stock control and merchandising
• Supported daily operational and administrative tasks
• Trained new staff members and worked closely with Personal Shoppers
• Followed company procedures and health & safety standards

Sales Advisor - Armani Exchange - Regent Street

(2023-01 - 2024-12)

• Delivered excellent customer service and achieved sales targets
• Processed online orders and managed fitting rooms
• Assisted with merchandising and stock management
• Supported daily store operations and customer enquiries

Team Leader - TK Maxx - Epsom

(2017-01 - 2023-12)

• Managed daily shop floor operations and supported team members
• Held keyholder responsibilities including opening and closing the store
• Managed tills, refunds, online orders, and cash handling
• Handled escalated customer concerns professionally
• Recognised for efficiency, organisation, and reliability

Beautician (Part Time) - Joanna Beauty Salon - Epsom

(2022-01 - 2022-12)

• Performed facial and body treatments including HydraFacial, microneedling, and chemical peels
• Managed client appointments and consultations
• Maintained high hygiene and cleanliness standards
• Assisted with customer communication and social media promotion

Dental Nurse Training Course - Dental Nursing - Waterloo Dental Academy (2025-10)

Beauty Therapy Level 2 / Level 3 NVQ - Beauty Therapy - Serenity Beauty Academy (2021-01 - 2022-12)

Fashion Designing - Fashion Design - University for the Creative Arts (2017-01 - 2020-12)

ESOL / Media Studies BTEC First Diploma Level 2 / Performing Arts BTEC National Diploma Level 3 - ESOL, Media Studies, Performing Arts - CONEL The College of Haringey, Enfield and North East London (2006-01 - 2011-12)