Marlena Kaminska

Undergraduate studying Animal Behaviour and Welfare with a wealth of experience in hands-on involvement in animal handling and husbandry. Knowledge of enclosure maintenance to high standards, animal observation and creation of enrichment tailored to specific species. Strong work ethic, with dedicated ownership of following policies, procedures and checklists, providing a high level of accurate and up to date detail.

Leadership experience with a desire to nurture a highly competent team to foster a common vision of providing outstanding customer care. A focus on team development by implementing effective communication strategies, promoting teamwork whilst working in highly pressurised environments. Leadership skills and training new staff, resulted in exceptional key performance indicators, setting a positive example to the team.

Now looking to enhance skills and experience with the animal industry by seeking work to support future career path.

Polish-English Interpreter - Word 360

(2025-05)

• Interpretation during hospital consultations, GP appointments, and specialist referrals.
• Facilitating culturally sensitive communication between healthcare professionals and Polish-speaking patients to ensure precise information transfer.
• Adherence to data protection regulations and professional interpreting standards.
• Managing sensitive conversations involving diagnosis or safeguarding concerns.

Animal Care Assistant - Cheltenham Animal Shelter

(2025-04)

• Delivering high standards of daily husbandry in various animals such as shelter dogs and cats, smalls and boarding facilities
• Maintaining strict hygiene and biosecurity protocols through cleaning, disinfection of kennels, cages and sheds.
• Monitor animal health and behaviour through identification and reporting signs of illness, injuries or distress to senior staff
• Administration of medication and first aid under veterinary or senior staff supervision.
• Promote animal welfare through enrichment activities tailored to each species or individual's specific needs.
• Maintained accurate and detailed records of diets, treatments, and behaviour observations.
• Providing professional customer service.

Supervisor - Costa Coffee shop - Gloucester

(2024-03 - 2025-01)

• Addressing workplace challenges, resolving disputes, and maintaining harmony within the team.
• Overseeing team members, customers, and supporting staff in achieving their goals.
• Training new hires to integrate them seamlessly into the team.
• Ensuring financial resources are allocated appropriately by setting targets for improvement.

Supervisor - 200-degree coffee shop - London

(2022-09 - 2023-09)

• Aligned day-to-day activities with targets set by upper management, managing shifts during busy periods.
• Monitored compliance with workplace policies and safety objectives.
• Performed keyholding duties to guarantee timely opening and closing of store.
• Provided one-on-one coaching to improve the productivity and skills of employees.

Assistant Manager - Nando's - Ealing Broadway, London

(2017-01 - 2022-09)

• Managed team by offering support and constructive feedback to improve skills and maximise potential on day-to-day shifts or periodic reviews.
• Coached, mentored and supervised junior team members, regularly assessing knowledge and skills gaps and implementing corrective action. Listened to feedback and addressed concerns in a timely manner.
• Led monthly staff meetings for the team to communicate updates, process improvements.
• Established monthly goals, communicated priorities to staff, and closely tracked progress to achieve success.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectations.

BSc (Hons) - Animal Behaviour and Welfare - Hartpury University (2023-09)

Access to Higher Education Diploma Level 3 - Land-Based Studies - Capel Manor College (2022-09 - 2023-06)