Marlon B. Palean

Experienced House Manager with a strong background in residential property management, maintenance, gardening, security, housekeeping, cooking, and professional driving. Skilled in overseeing daily household operations, coordinating maintenance and vendor services, supervising staff, and ensuring the efficient operation of private residences. Also experienced as a professional Butler, providing personalized service, formal dining assistance, guest relations, and household support while maintaining the highest standards of professionalism, discretion, and confidentiality.

Recognized for excellent organizational skills, attention to detail, adaptability, and commitment to delivering exceptional household service.

All rounder at Wick Lodge (2021-01 – Present)

• Property Maintenance: Conducts routine inspections and coordinates preventive and corrective maintenance to ensure the residence remains in excellent condition.
• Gardening and Groundskeeping: Maintains landscaped areas, gardens, and outdoor spaces to uphold the property's appearance and functionality.
• Residential Security: Monitors property security, controls access, and ensures the safety of residents, guests, and assets.
• Cooking and Meal Preparation: Prepares daily meals according to household preferences while maintaining kitchen cleanliness and food safety standards.
• Housekeeping and Cleaning: Oversees and performs cleaning duties to maintain a clean, organized, and hygienic living environment.
• Professional Driving: Provides safe and reliable transportation for household members, guests, and errands as required.
• Butler and Guest Services: Assists with guest reception, formal dining service, household organization, and personalized support for residents and visitors.

Butler/Driver at ESSAR CAPITAL (2015-10 – 2021-12)

• Duties will include driving regularly through London, driving to airport, taking the principles shopping and running errands.
• Working at evening events and parties, including greeting guests, serving drinks and food.
• Assist with packing, unpacking and carrying suitcases.
• Polishing silver, brass and antiques.
• Answer the telephone and the front door.
• Cleaning the home and ensuring each room is presentable for the family and their guests.
• Basic handy man
• Ensuring all equipment is serviced.
• Light cooking when the chef is off, such as preparing breakfast or a salad.

Customer Service Executive at Sport Direct (2014-06 – 2015-01)

• Responsible for looking after customers and attending to their needs during their visit.
• Welcoming them to the store, escorting them to their desired product location and also informing them of any special offers.
• Providing support to the team.
• Engaging with potential customers, explaining our Products, answering questions, writing up orders and asking for recommendations.

Food & Beverage Associate at London Marriott Hotel Regents Park (2013-05 – 2014-04)

• Providing a warm welcome for customers.
• Receive food & drink orders & serve customer requests to the standards required.
• Serving dishes to customers at tables.
• Learning the names of & building relationships with regular customers.
• Ensure timely delivery of all food & beverage items to customers.
• Understand menu content and keeping up to date with any menu changes.
• Making recommendations from the menu if requested.
• Answer guest queries in a polite and helpful manner.
• Clearing cutlery and dishes away from tables.
• Passing food orders through to the kitchen staff promptly.
• Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
• Full product knowledge of all menu items and hotel facilities and services.
• Check on customers asking if they are enjoying their meals and service.
• Ensuring the food service area is left clean and tidy once all the guests have left.
• Relaying, preparing and setting tables for the next guests. Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

Head Waiter at Vingt-Quatre (2007-01 – 2013-03)

Working under the general guidance of the Outlet Manager, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively.

• Operating the till and taking cash.
• Serving customers, offering advice on drinks.
• Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.
• Preparing the bar for service, restocking wines and spirits.
• Providing a professional, friendly and courteous service to all customers.
• Taking food orders from customers in the seated restaurant area.
• Delivering food and also drinks to customers at tables.
• Occasionally working at weddings, private parties & conferences.
• Dealing with guest complaints in a friendly and efficient manner.
• Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.

Housekeeping department at King Faisal Specialist Hospital (2002-01 – 2006-12)

• Supervised project operations and coordinated maintenance activities to ensure efficient workflow and timely completion of tasks. Managed housekeeping operations, maintaining high standards of cleanliness, organization, and facility upkeep.
• Coordinated with staff, contractors, and service providers to support daily operational requirements.
• Monitored maintenance schedules, equipment condition, and inventory of supplies.
• Ensured compliance with workplace safety procedures and quality standards.
• Assisted in staff supervision, scheduling, and performance monitoring.

Bachelor of Science in Mechanical Engineering – Holy Angel University (1997-01 – 2001-12)

Secondary Education – Sapangbato National High School (1997-01 – 2000-12)