Bar Supervisor at The Hospitality Club (2025-06 – 2025-09)
- Supervised bar operations at pop-up festival bars across major music festivals, managing a team of bartenders throughout high-volume service periods.
- Coordinated stock management, including taking deliveries, counting and rotating inventory, and organising bar setups ahead of each event.
- Maintained a fast-paced, high-energy environment by delegating tasks effectively and stepping in across roles (from pulling pints to managing queues) to ensure smooth service.
- Handled cash and till procedures, ensured compliance with licensing laws, and upheld responsible alcohol service standards throughout.
- Trained and supported junior bar staff, fostering a positive team dynamic under pressure.
VIP Waitress & Cocktail Bartender at Arc Hospitality (2023-01 – Present)
Acting as one of the first points of contact for VIP clientele at premium hospitality lounges at football stadiums and racecourses, offering a warm and personalised welcome.
- Maintaining professionalism at all times, treating customers equally regardless of status or celebrity.
- Providing impeccable service standards by collaborating with commis waiters to provide an extremely high-quality dinner service, ensuring meticulous attention to detail.
- Creating both classic cocktails and house cocktails using a Boston shaker and building in glass.
- Upselling top-shelf spirits and shots as well as making personalised recommendations to customers, creating a unique experience for each client while driving revenue.
- Creating basic mixed drinks and pulling pints at festivals and live events, dealing with swarming crowds and high-pressure conflict situations.
- Serving alcohol responsibly, checking id using check25 and recording refusals in service.
Bartender and Door Staff at O2 Academy (2024-01 – 2026-02)
Making basic mixed drinks and pulling pints at a range of concerts and club nights.
- Drove sales through upselling shots and student drink deals and having a thorough knowledge of the menu and clientele for each concert.
- Maintaining friendly and chatty customer service, demonstrating versatility in engaging with a range of customers.
- Showed attention to detail and efficiency while working on the door, dynamically resolving ticketing issues and liaising with the security team to keep people moving.
- Closing and opening the bar independently: labelling products, putting away stock, cleaning stations, and ensuring cash and till procedures are carried out in accordance with policy.
Waitress at San Carlo (2023-06 – 2024-08)
- Liaised with chefs and head waiter on the pass to ensure efficient food delivery at a bustling 211-cover upscale restaurant.
- Worked closely with bar staff and drinks runners to deliver exceptional white-glove drink service.
- Serving alcohol responsibly, checking ID using check25 and recording refusals in service.
- Demonstrated fast progress, advancing to the role of commis waiter within a brief period, maintaining an organised floor section under the guidance of a section manager. Furthermore, was soon given responsibility for additional table-side tasks, such as expertly deboning fish and cutting and plating tomahawk steak.
Waitress & Bartender at Lunyalita (2021-08 – 2025-01)
- Made basic mixed drinks, pulled pints, and created house cocktails at a busy city-centre restaurant.
- Undertook regular training on premium Spanish wines, beers, spirits, cheeses, and meats, and was consistently recognized and awarded for scoring full marks.
- Assisted guests by offering tailored suggestions on food and wine pairings and providing clear explanations of certain food items due to the nature of the menu (traditional Catalan and Spanish food).
- Ensured seamless food and drink service and regularly checked back on guests to promptly fulfil any additional requests and maintain customer satisfaction.
- Managed customer reservations, utilising ResDiary both in person and over the phone, demonstrating strong organisational skills.
Merchandise Manager at Self Employed (2022-08 – 2022-09)
Co-led merchandise sales and managerial efforts at busy live music events in Ireland and Spain.
- Analysed stock, demand, and pricing trends in real time, generating daily revenues of €10,000+ and increasing per-head spend to €100+.
- Provided effective leadership by supervising staff, overseeing operations, and addressing customer concerns in an innovative and helpful manner.
- Managed inventory logistics by taking deliveries, preparing and counting stock, and strategically organising displays to maximise spend per head.
- Collaborated closely with artists' teams (Garth Brooks, Deep Purple) to align with brand image.
