Marsha Roworth

Passionate and values-led Leader with extensive experience delivering safe, high-quality care, supported living and complex care services across multi-site portfolios. Experienced in leading diverse services, I specialise in strengthening compliance, growing leadership capability, and developing innovative, person-centred models of support that enable individuals to live extraordinary lives. Recognised for visible leadership, service transformation, and building strong commissioner and stakeholder partnerships to deliver sustainable, forward-thinking care services.

Recognised for stabilising underperforming services, leading digital and cultural transformation, and embedding continuous improvement frameworks that enhance both quality of life and organisational performance.

Registered Manager - Complex Care at WWFT (2026-04 – Present)

Leadership in Complex Care/PMLD including Dementia, LD, young & older adults.

Peripatetic Service Manager at WWFT (2025-06 – 2026-04)

Provide operational leadership across supported living, complex care, and transitional services requiring stabilisation, development, or interim oversight.

• Provide visible leadership across multiple services.
• Lead compliance recovery and CQC readiness activity.
• Coach and mentor Service Managers.
• Lead on investigations and complex ER matters.
• Support service mobilisation and new openings.
• Drive digital systems and performance insight tools.

Registered Manager at WWFT (2024-06 – 2025-06)

Held regional responsibility for multiple services supporting adults with learning disabilities, autism, mental health needs, and complex care requirements.

• Leading Service Managers and colleagues.
• Maintaining CQC compliance and safeguarding governance.
• Strengthening commissioner and Local Authority relationships.
• Embedding quality assurance and improvement frameworks.
• Promoting positive risk-taking and person-centred innovation.

Cluster Services Manager at WWFT (2019-12 – 2024-06)

Managed multiple supported living and complex care services.

• Multi-site operational oversight.
• Workforce recruitment and development.
• Budget management.
• Regulatory compliance.
• Quality of life outcomes.

Head Office Practice Manager at Priory Medical Group (2018-09 – 2019-12)

Operational leadership of a large GP practice site including rotas, compliance, staffing, and clinical resource management.

Outpatients & Ward Team Lead at Nuffield Health (2017-01 – 2018-09)

Led the day-to-day operational management of the Outpatients Department.

• Produced and managed staff rotas, ensuring safe staffing levels and service coverage.
• Coordinated consultant clinics and booked outpatient appointments across multiple specialities.
• Managed emergency (ER) outpatient cases, prioritising urgent referrals and fast-tracking access to care.
• Acted as the key liaison between consultants, clinical teams, and administrative staff.
• Monitored clinic capacity, utilisation, and patient flow to reduce waiting times.
• Ensured compliance with hospital policies, governance standards, and patient confidentiality requirements.
• Supported service improvements to enhance patient experience and operational efficiency.

Major Incident Manager at Fujitsu (2012-03 – 2017-01)

Managed IT and hardware incidents across high-value, multi-million pound SLA client contracts.

• Coordinated engineering teams to diagnose and resolve technical issues within agreed ETAs.
• Acted as the central point of contact between clients, service desks, and field engineers.
• Monitored incident queues, prioritising major and business-critical outages.
• Ensured contractual SLA and KPI targets were consistently achieved.
• Led incident escalations and facilitated rapid response for high-impact service disruptions.
• Produced incident reports, root cause analysis, and service performance updates.
• Supported continuous service improvement through trend analysis and process reviews.

Level 5 Diploma & Apprenticeship in Leadership and Management for Adult Care

Level 4 in Advanced People Handling & Risk Assessment

NVQ Level 2 in Healthcare Advisors Course