Martin Devlin
IT repairs/maintenance
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About
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
Experience
IT repairs/maintenance - Self Employed
(2024-02)
Available to private and commercial customers to provide backup in emerging high urgency IT needs. Repair of EU OEM equipment both HW and SW (operating system, apps, etc..). Sourcing and supply of EOL or custom hardware. Provide upgrades (hardware and software) to customers. Full list of services can be found on my business Facebook page. (20+) Facebook
IT service desk - Pilgrims group
(2023-10 - 2024-02)
Short term contract working as service desk agent. Call handling from staff with IT problems and answering service tickets on servicenow portal. Intune, mimecast, Azure ad. Resetting passwords. Adding online documentation for new problems. Following sops for common it problems. Windows 10 and byod.
(2021-11 - 2023-10)
Due to my elderly mother having suffered a serious head injury after a fall back in 2021 I have been caring for her on daily basis up until now thus not been working. Due to change in circumstances in last 6 mths I am available for work again.
WORK PUT ON HOLD - COVID PANDEMIC
(2020-02 - 2021-11)
Deployment engineer - Egton MIS
(2019-10 - 2020-02)
Rollout of new Dell 3050s to GP surgeries across NI including upgrading current supported systems to Windows 10. Setup of Egton software of each system for GPs and all practice staff.
Deployment engineer - Capita-MITS
(2018-08 - 2019-10)
Rollout of Dell 3040/50/60 desktops in Southern Trust hospital sites. Asset tagging new devices for deployment. Upgrading desktop onboard hardware for W10 pre-image. OS Imaging 3000 series desktops. Join to hsc domain. Group policy of settings applied on each system, DNS server assignment. Round 10.
Deployment engineer - Capita-MITS
(2018-05 - 2018-08)
Building and installing new Dell 3050 PC units for the C2K rollout for across schools in NI. As part of the DENI refresh.
Field Service/Deployment Eng. - Capita-MITS
(2017-09 - 2018-02)
Deployment of new desktops to all Southern Trust and Northern Trust hospital staff at ST/NT sites including Craigavon Area Hospital as well as the other trust sites. Recording of new installs and old desktops for disposal. Network TCP/IP and local printer install on new PCs.
Imaging
Windows 7, Office 2016 on new Dell PCs for deployment. Join to hsc domain. DNS server assignment and Group policy settings applied on each system, Contacting 2nd line support to install custom healthcare software and resolve of network point issues. Round 9.
Deployment eng. - SCC – Britvic Atos
(2017-06 - 2017-07)
Deployment of new laptops to Britvic staff at two sites in Belfast and Dublin. Duration 4 days over 2 weeks. Migrating old laptop data over to new laptop. Setting up email and MS OneDrive for to save their work files.
Deployment eng. - SCC – Next Plc
(2016-12 - 2017-01)
- 2 days work to setup temp Xmas EPOS tills at Next retail stores.
- Checking EPOS scanner and all peripherals attached are working;
- Checking the Windows 7 build is working correctly.
- Checking network connection is running.
- 2 days work to undeploy the temp EPOS tills.
IT Helpdesk Assistant - Omagh District Council
(2014-12 - 2016-01)
- Supporting council staff solving IT problems at associated council sites and main site
- Managing helpdesk calls on Freshdesk portal and provide 1st line solutions
- Tech support of Windows systems (Windows 7/8.1) and MS Office software and custom software installs
- Laptop upgrade, desktop upgrade (HW+SW), remotely solving problems on staff member computers
- Solving printer problems and network connectivity issues
- Active directory operations OU and group permissions to resources
- Intune admin security multifactor authentication setup 2FA
- Azure admin device and user , exchange setup
- DNS assignment to new and upgraded systems
- Setup/Maintain Presentation equipment inc. Avaya audio conferencing equipment. for council meetings. Main Reception 42” Plasma TV audio/visual HDMI dongle setup on reception PC.
- Provide MS Office training on occasion
- Office 2010/2016/O365 install and email account config.
- Managing printer sites in Windows Server 2008/12
- OOH support on occasion
- Setting up MS Surface Pro devices
- Update support documentation for helpdesk staff
Win7 Migration Engineer - SCR-SCC
(2014-09 - 2014-12)
- Medium scale windows XP to 7 systems migration project carried out at Co-op Food and Funeral care branches in N Ireland.
- Till and back office systems migrations
- EPOS device install at Food branches
- Verifying Till database backup and install Zebra label printers
- Work signoff per migration recorded for SCR
- Temp adhoc contractual work
Education
BSc (Hons) 2.1 - Computer Science with Diploma in Industrial Studies - University of Ulster-Coleraine Campus (1996-09 - 2000-06)
Unix Solaris Admin, Cisco router basics course - On Job Training / Accreditations (2000 - 2000)
RSA Stage 1 Word Processing – Pass (1993-06 - 1993-06)
