Martine Mccafferty

Highly organised and compassionate professional with a background in recruitment, administration, property maintenance, housing, customer liaison, customer service and healthcare support. Experienced in managing office processes, maintaining accurate records, and providing high-quality personal assistance to a diverse range of clients. Skilled at communicating with people at all levels including, tenants, lsndlords, managers residents, families, and multidisciplinary teams, ensuring smooth operations and a supportive environment.

Demonstrates strong problem-solving and interpersonal skills. Brings strong attention to detail, discretion, and empathy, with a genuine commitment to maintaining the highest standards of care and professionalism.

Care Home Administrator/HR - Gold Care Homes - London

(2026-01)

• Updated daily Softworks headcount records and distributed reports to operations team
• Managed customer complaints from initial contact through to successful resolution and closure.
• Recruited staff across departments, managing candidate selection and offer processes
• Onboarded new hires with document checks and induction scheduling
• Reviewed and approved weekly agency timesheets for payroll processing
• Maintained actions, enquiries, admissions and discharge logs for residents
• Coordinated with social and healthcare workers to confirm resident appointments
• Maintained accurate records of resident and external healthcare appointments
• Checked delivered goods, approved invoices and raised purchase orders
• Processed weekly food and domestic supply orders for the home
• Managed diary and booked professional visits and contractor appointments
• Produced weekly sponsorship reports and maintained visa tracker for students
• Attended staff meetings, recorded minutes and provided administrative support
• Addressed payroll queries and submitted staff holiday requests
• Answered incoming calls and handled general enquiries
• Welcomed and assisted visitors on arrival
• Verified agency staff timesheets, corrected errors, and submitted weekly approval to payroll.
• Processed weekly purchase orders, matched deliveries to invoices, and flagged discrepancies for finance.
• Compiled sponsorship and visa documentation, updated the visa tracker and escalated missing papers.
• Managed front-desk enquiries, greeted visitors, and directed families and professionals appropriately.
• Organised recruitment interviews, completed onboarding paperwork, and prepared induction packs for new hires.
• Conduct disciplinary's and accurately recorded snd prepared meeting minutes for multiple managers

PA - Patricia Kensley

(2024-08 - 2025-12)

• Arrange appointments and meetings
• Handle emails, telephone calls
• Oversee household operations and ensure efficient day-to-day running
• Liaise with contractors, purchase materials. Manage and monitored budget
• Coordinate maintenance, repairs, and household projects
• Organise personal errands and shopping.

HR Administrator/Coordinator/Customer Liaison Officer - JPR Solutions - Hindley

(2017-09 - 2024-06)

• Managing recruitment for infection control team at accident and emergencies
• Assist with the recruitment process, including job advertising, screening candidates, arranging interviews, and providing input into the selection process
• Help resolve employee conflicts, providing support in mediating disputes and fostering a positive work environment
• Manage recruitment systems and databases, ensuring that the process runs efficiently and in compliance with company policies and legislation
• Working towards KPI'S
• Supported and conducted disciplinary procedures, maintaining confidentiality
• Invesigated, resolved and closed customer complaints while maintaining high levels of customer service.
• Offer support on policies and procedures, ensuring that employees understand their rights and responsibilities
• Manage enquiries, processing DBS's and doing background checks
• Inputting data, maintaining up-to-date records
• Processing timesheets and carrying out payroll
• Attending monthly client meetings to evaluate staff and contract performance
• Signpost counselling to employees for well-being and mental health support
• Assist part-time staff with universal credit benefits and supporting letters for private rented accommodation.

Recruitment Consultant/Account Manager - Blue Arrow Staffing - Hammersmith/St Pauls

(2013-08 - 2017-08)

• Working with Education, Hospitals, Hospitality, and Commercial Businesses
• Booking and managing 150 temporary staff per week
• Managing and resolving complaints
• Recruiting Chefs, Front of House staff, Cooks, Administrators, Receptionists, Drivers & Warehouse staff, Cleaners
• Sales and Business Development
• Processing credit checks, verifying legal documents, and handling all compliance
• Building and maintaining customer relationships
• Working towards KPI's
• Conducted daily onsite check-ins, addressing operational issues, complaints and concerns promptly
• Organising weekly rotas
• Processed timesheets and administered payroll
• Daily onsite checks in with staff
• Weekly client review meetings.

Operation's Manager/works planner - Solsbury Management - Chiswick, London

(2012-05 - 2013-08)

• Created and developed the business. Sourced clients and tenants for properties
• Account management and project management, maintain professional client/business relations
• Oversaw repairs works from initial instruction through to completion, monitored progress, ensure works are completed to the required standards, verified and signed off.
• Sourced all materials
• Marketing and generating new business in accordance with set targets to achieve
• Maintain client/tenant relations with support and problem solving
• Works closely with landlords, surveyors, estate agents, and managing agents
• Produce quotations, source materials, provide estimates
• Booking inspections and inventory checks on properties before and after properties are inhabited by tenants
• Invoicing and purchasing of materials
• Recruit appropriate tradesmen to effectively and professionally carry out works to specification such as GSI engineers, plumbers, electricians, roofers, carpenters, painter and decorators. Ensuring they are compliant
• Coordinate daily repair jobs with tenants, managing agents, and tradesmen.

Account Manager/works planner - London Property Services Ltd

(2009-05 - 2012-05)

Telesales/Customer Services Manager - Will Writing Services

(2006-05 - 2009-04)

Recruitment Consultant - London Appointments Ltd

(1999-03 - 2006-04)

Receptionist/Switchboard Operator - NEC UK

(1998-03 - 1999-03)

Receptionist/Housing Advisor/Customer Service Assistant - Notting Hill Housing Trust

(1994-12 - 1998-02)

ILEX Legal Services - Uxbridge College

6 GCSES qualifications - Uxbridge College