Martyn Rackley

A results-oriented Retail Leader with over 25 years of experience in high-volume environments, including Tier-1 brands like Tesco and Virgin Media O2. Proven expertise in operational management, team leadership (25+ staff), and consistently exceeding sales KPIs. Expert at optimizing stock control, resolving complex customer escalations, and mentoring teams to deliver premium service.

A hands-on leader who thrives in fast-paced settings and is dedicated to driving store profitability and operational excellence.

Customer Service Advisor at Virgin Media O2 (2023-01 – Present)

• Solution-Focused Support: Deliver face-to-face assistance in a high-traffic retail environment, resolving complex technical and billing queries.
• Target Achievement: Consistently meet and exceed monthly sales targets and Key Performance Indicators (KPIs) for mobile and broadband services.
• Customer Journey: Manage the end-to-end customer experience, ensuring high satisfaction ratings through expert product knowledge.

Sales Advisor, EE at BT/EE (2022-04 – 2023-12)

• Consultative Sales: Identified specific customer requirements to recommend tailored telecommunications and home broadband packages.
• Market Knowledge: Maintained up-to-the-minute expertise on cellular technology, hardware, and competitive market trends.

Sales Advisor at Three Mobile UK Ltd (2017-07 – 2022-04)

• Account Management: Managed a large customer base, driving hardware upgrades and software add-ons through proactive engagement.
• Problem Solving: Acted as a first point of contact for technical troubleshooting and account disputes.

Waiter to the residents at Lord Harris Court (2015-06 – 2017)

Looking after the elderly by serving there meals for the day

Assistant on shopfloor at Tesco (1996-06 – 2015-05)

Helping deal with shopfloor and the produce dept. Over 19 years in various roles including counters assistant/team leader, stock control, home shopping department, team leader on shopfloor (bread & cakes), and team leader on the grocery department.

• Counters assistant/team leader (3 years): Dealing with customers and making sure they go away happy
• Stock control (5 years): Making sure stock was ordered for departments and counts were right
• Home shopping department (4 years): Picking deliveries and also running department from time to time, stepping up to run over 25 staff as well
• Team leader on shopfloor (bread & cakes) (1.5 years): Managing department and making sure reductions were done and keeping date rotations done
• Team leader on the grocery department (frozen food/household/wines & spirits): Also working backdoor and taking deliveries from various companies
• Trained on checkouts as well, making multi-tasked in all of the shopfloor
• Passed my GNVQ in Maths and English

GCSE or equivalent in English – Forest School in Winnersh