Martyn Rackley

A results-oriented Retail Leader with over 25 years of experience in high-volume environments, including Tier-1 brands like Tesco and Virgin Media O2. Proven expertise in operational management, team leadership (25+ staff), and consistently exceeding sales KPIs. Expert at optimizing stock control, resolving complex customer escalations, and mentoring teams to deliver premium service.

A hands-on leader who thrives in fast-paced settings and is dedicated to driving store profitability and operational excellence.

Customer Advisor - Virgin Media-Bracknell - Bracknell, Berkshire

(2023-01)

• Solution-Focused Support: Deliver face-to-face assistance in a high-traffic retail environment, resolving complex technical and billing queries.
• Target Achievement: Consistently meet and exceed monthly sales targets and Key Performance Indicators (KPIs) for mobile and broadband services.
• Customer Journey: Manage the end-to-end customer experience, ensuring high satisfaction ratings through expert product knowledge.

Sales Advisor, EE - BT/EE-Bracknell - Bracknell

(2022-04 - 2023-12)

• Consultative Sales: Identified specific customer requirements to recommend tailored telecommunications and home broadband packages.
• Market Knowledge: Maintained up-to-the-minute expertise on cellular technology, hardware, and competitive market trends.

Sales Advisor - Three mobile uk ltd - Camberley

(2017-07 - 2022-04)

• Account Management: Managed a large customer base, driving hardware upgrades and software add-ons through proactive engagement.
• Problem Solving: Acted as a first point of contact for technical troubleshooting and account disputes.

Waiter to the residents - Lord Harris court - Wokingham

(2015-06 - 2017-05)

Looking after the elderly by serving there meals for the day

Assistant on shopfloor - Tesco - Wokingham, Berkshire

(1996-06 - 2015-05)

• Helping deal with shopfloor and the produce dept (1 years)
• Counters assistant/team leader (3 years) - Dealing with customers and making sure they go away happy
• Stock control (5 years) - Making sure stock was ordered for departments and counts were right
• Home shopping department (4 years) - Picking deliveries and also running department from time to time stepping up to run over 25 staff aswell
• Team leader on shopfloor (bread & cakes) (1 1/2 years) - Mangering department and making sure reductions were done and keeping date rotations done
• Team leader on the grocery department which includes (frozen food/household/wines & spirits) also working backdoor and taking deliveries from various companys
• Trained on checkouts aswell so makes me multi tasked in all of the shopfloor
• Passed my GNVQ in Maths and English

GCSE or equivalent - English - Forest school in Winnersh