Mary-Jane Higgins

A proactive and target-driven worker with a strong background in fast-paced retail and hospitality environments. Proven track record of boosting team sales by up to 20% through confident upselling and excellent product knowledge. Possesses strong interpersonal and visual merchandising skills, with a dedicated focus on creating positive customer experiences. Looking for a part-time retail role where I can contribute to a dynamic team and help drive store success while balancing my studies

Casual sales assistant at Sports direct (2024-12 – Present)

• Deliver exceptional customer service in a high-volume, fast-paced environment, efficiently operating POS systems and managing transactions.
• Maintained visual merchandising standards across the shop floor and premium USC section to maximize product appeal.
• Contributed to a 20% increase in team sales by actively upselling add-ons and accessories based on customer needs.
• Worked with luxury goods frequently in the USC section

Front of House at KFC (2024-09 – 2024-11)

• Operated till and POS systems while collaborating closely with back-of-house teams to ensure accurate, punctual order fulfillment.
• Maintained pristine store standards, regularly monitoring cleanliness of the dining area and restocking inventory.
• Part of the top-performing team that achieved record-breaking sales, generating £42,000 in revenue.

Sales assistant at Love art (2024-04 – 2024-07)

• Drove a 15% increase in market stall sales by utilizing deep product knowledge to make tailored recommendations.
• Managed inventory and stock selection based on customer trends and historic popular product data.
• Designed clear, visually appealing displays to attract foot traffic and finalize transactions smoothly.

Level 3 UAL Film and VFX / T-Level Media, Broadcast, and Production in Film and VFX / Media, Broadcast, and Production – Capital City College

GCSEs in English and Maths – Loreto College