Mary Tapao

I am Detail-oriented and customer-focused professional with over 5 years of experience in records management, customer service, and dispatch operations. Proven ability to manage confidential data, resolve customer inquiries efficiently, and coordinate services in high-pressure environments. Demonstrated expertise in administrative support, data entry, and communication across diverse industries.

Adept at using CRM and dispatch software, meeting performance targets, and maintaining high standards of accuracy and professionalism.

Taxi Booking Controller at Pac-biz (2023-01 – 2024-01)

• Manage and coordinate taxi bookings, ensuring timely and accurate pickups.
• Respond to customer inquiries, resolve issues, and provide excellent service via phone, email, or chat.
• Communicate with taxi drivers to assign bookings, provide route information, and ensure smooth operations.
• Monitor booking status, traffic, and weather conditions to optimize taxi dispatch and minimize delays.
• Troubleshoot issues, such as cancellations, no-shows or driver unavailability, to ensure customer satisfaction.

Records Retrieval Specialist at Peak Outsourcing (2020-01 – 2022-01)

• Making requests to healthcare practitioners, hospitals, and other institutions for medical records, test results, and other documents.
• Reviewing received records for accuracy, completeness, and relevancy, then organizing them in a logical and easily accessible format.
• Ensure the confidentiality, security, and integrity of medical records in line with regulations such as HIPAA.
• Contacting healthcare professionals, hospitals, and other institutions to clarify or gather additional information.
• Managing Record Storage and Retrieval entails keeping correct and up-to-date records while also assuring efficient retrieval and delivery of records to authorized parties.

Customer Service Representative at Qualfon (2017-01 – 2020-01)

Amazon Account

• Respond to consumer calls, emails, and chats.
• Troubleshoot problems and offer solutions.
• Respond to questions regarding products or services.
• Manage customer orders, refunds, and exchanges.
• Update the customer's information and records.
• Refer complicated concerns to supervisors or specialised teams.
• Strive to achieve customer satisfaction targets and metrics.
• Document customer encounters and feedback.

Bachelor of Science in Nursing – Foundation University, Dumaguete, Province Of Negros Oriental, Philippines (2007-03)