Maryam Aslam

Quality Systems and Process Excellence professional with extensive of experience in quality management, compliance, process governance and operational improvement across aerospace, telecommunications, software and data-processing environments. Experienced in QMS, ISO 9001, ISO 20000, ISO 27001, process audits, quality documentation, process compliance, risk management, root cause analysis and continuous improvement. Skilled in identifying process gaps and control weaknesses, strengthening operational controls, maintaining standardized procedures, supporting audit readiness and assessments, and driving sustainable quality improvements.

Strong cross-functional collaborator with experience supporting ISO/CMMI compliance, quality training and process governance

Bop Services at SYNERGIC PROFESSIONALS (2025 – Present)

FREELANCE WORK (2023 – 2024)

Enhanced the integrated management system to incorporate further standards and elements.

Business Process Re-Engineering / ERP Transformation at PAKISTAN AERONAUTICAL COMPLEX — KAMRA (2017 – 2022)

Led the ERP Initial Process Discovery and Investigation Phase for Pakistan Aeronautical Complex (PAC) Kamra on behalf of CARE (Centre of Advanced Research in Engineering).

• Led enterprise-wide process improvement activities supporting ERP transformation, with emphasis on process quality, standardization, operational consistency and workflow effectiveness.
• Conducted detailed As-Is process assessments across manufacturing, engineering, quality assurance and support functions.
• Evaluated operational workflows to identify process gaps, inefficiencies, duplicated activities, approval delays, bottlenecks and opportunities for improved controls.
• Assessed existing processes against operational requirements and identified opportunities to strengthen process adherence, standardization and execution quality.
• Translated complex operational workflows into ERP-aligned standardized processes, supporting consistent execution across multiple divisions.
• Developed To-Be process models and improvement recommendations designed to eliminate unnecessary activities, streamline workflows and improve operational performance.
• Facilitated cross-functional workshops with business owners, engineers and senior management to investigate process issues, validate process requirements and prioritize improvement opportunities.
• Worked with technical and operational stakeholders to translate identified process weaknesses into practical process improvements and workflow controls.
• Produced structured process discovery reports, process documentation and business requirements supporting ERP functional specifications and implementation planning.
• Supported process digitization and workflow automation initiatives by identifying opportunities to improve process consistency, control and operational efficiency.
• Delivered process transformation services within a large public-sector aerospace and defense organization, supporting operational modernization and process governance.
• Advocated for a modular, scalable and future-ready ERP solution as part of the CARE solution design team.

Process Improvement / Process Engineering / Compliance at BUSINESS ANALYTICS PVT LTD (2010 – 2017)

• Led process improvement planning and deployment across enterprise teams, contributing to multiple successful CMMI appraisals.
• Supported implementation and maintenance of organizational processes aligned with quality, compliance and process maturity requirements.
• Coordinated internal and external audits supporting alignment with ISO 9001, ISO 20000 and ISO 27001 requirements.
• Supported assessment of organizational processes against defined standards and requirements, identifying process gaps and opportunities for improvement.
• Contributed to process engineering and compliance initiatives supporting successful ISO and CMMI certifications/appraisals.
• Developed, maintained and improved documented process assets supporting consistent application of organizational processes.
• Delivered process training to organizational staff, strengthening process awareness, compliance and audit readiness.
• Supported teams in understanding and applying defined processes within day-to-day operations.
• Managed incorporation of user feedback into organizational process assets, improving process usability, adoption and practical effectiveness.
• Participated in process reviews and improvement activities aimed at strengthening process consistency, governance and organizational capability.
• Worked collaboratively with organizational stakeholders to identify process issues and develop improvement recommendations.
• Supported a culture of continuous process improvement and shared process
• Supported process engineering and compliance initiatives, contributing to ISO and CMMI certifications.

Project Management / Process Engineering / Data Warehousing at DIGITAL PROCESSING SYSTEMS INC (2004 – 2010)

• Managed project planning, scheduling, progress reviews and reporting for data warehouse projects, supporting effective execution within a data-processing environment.
• Authored and maintained project and process documentation supporting successful CMMI Level 2 and Level 3 appraisals.
• Developed and documented processes for project monitoring, risk management and measurement, subsequently adopted across multiple projects.
• Supported process engineering activities within a technology and data-processing environment, strengthening consistency and visibility of project execution.
• Maintained structured project documentation and supported process measurement and reporting to strengthen process governance, management oversight, performance visibility, risk management, and appraisal readiness

BACHELORS OF SOFTWARE ENGINEERING in Software Engineering – FATIMA JINNAH WOMEN UNIVERSITY, RWP (2000 – 2004)