Maryam Mulaffer

Organised, approachable and enthusiastic Coventry University graduate with strong communication, customer service and IT skills. As a regular user of the university library and its support services throughout my degree, I developed a strong appreciation for the important role libraries play in supporting student success, and I am eager to provide the same welcoming and reliable support to current and future students. Confident using Microsoft Office applications, digital systems and online resources, with strong organisational, problem-solving and interpersonal skills developed through my academic studies, NHS clinical placements and public-facing volunteering.

Library User - Coventry University - Coventry, UK

• Regularly used Coventry University Library and its academic support services (Academic Writing Service, Sigma Mathematics Support), developing strong understanding of student resources.
• Used library catalogues and digital systems to locate books, journals and academic materials; frequently used printing, scanning and self-service facilities.
• Received guidance from library staff when navigating services, and gained first-hand appreciation of the positive impact approachable staff have on student confidence and success.

Clinical Placements - Dietetics - NHS

• Provided clear education and guidance to patients, adapting information to individual needs; explained complex information in an accessible way.
• Built rapport with patients and colleagues; managed confidential information professionally and maintained accurate documentation within multidisciplinary teams.

Health Promotion Volunteer - British Heart Foundation

• Engaged with the public to raise awareness of cholesterol and heart health, adapting communication to different audiences and signposting relevant support services.
• Developed confidence, customer service and community engagement skills in a friendly, professional, public-facing role.

BSc (Hons) - Dietetics - Coventry University