Maryem Mangera

A proactive and reliable HR professional with extensive experience in administrative support, safeguarding, and special needs education. Skilled in managing confidential data, coordinating recruitment processes, and supporting HR operations across diverse settings. Known for delivering excellent customer service, maintaining high standards of accuracy, and thriving in fast-paced environments.

Passionate about continuous learning and committed to promoting equality, inclusion, and the welfare of children and young people.

Transactions Officer, Cafcass, Coventry | Jan 2026 – Present

• Provide end to end administrative and transactional support to children’s cases, from receipt through to case closure, ensuring accuracy and timeliness throughout.
• Maintain and update electronic case recording systems, ensuring data is complete, accurate, and handled in line with confidentiality and data protection requirements.
• Process and issue correspondence, including letters and information packs to children, families, courts and solicitors in accordance with nationally defined procedures.
• Act as the first point of contact for families, courts and legal professionals, responding to telephone and email enquiries with professionalism, sensitivity and clarity.
• Apply national guidance and procedures consistently, exercising judgement to identify issues and escalate appropriately.
• Contributed to the smooth progression of cases by maintaining high quality records and responding promptly to queries, supporting compliance and service delivery.
• Built effective working relationships with internal and external stakeholders through clear communication and a professional approach.

HR Projects Assistant- Cafcass, London | Feb 2024 – Aug 2025

• Managed HR documentation, onboarding processes and pre employment checks, ensuring safeguarding and employment standards were met.
• Maintained accurate personnel records on HR systems and supported internal compliance and audit activity.
• Coordinated absence reporting and probation tracking, highlighting risks and ensuring timely follow up.
• Drafted HR correspondence and supported the central HR inbox, responding to queries within service level expectations.
• Supported HR project work alongside business as usual administration, prioritising competing deadlines effectively.
• Supported successful audits through accurate record keeping and consistent application of HR procedures.
• Helped improve service efficiency by managing high volume queries professionally and meeting tight deadlines.

Bishop Bridgeman Primary School, Special Needs Assistant | Sept 2022 – Mar 2023

• Supported children with diverse needs, including autism, adapting activities to promote engagement and wellbeing.
• Contributed to safeguarding practices and worked collaboratively with teachers and families to support individual development plans.

Hays Education, Teaching Assistant | Oct 2020 – Aug 2022

• Delivered classroom and one to one support across multiple school settings, adapting quickly to new environments.
• Maintained confidential pupil records in line with safeguarding and data protection requirements.

Betty Layward Primary School, Teaching Assistant | Sept 2015 – Aug 2020

• Led small group interventions to support learning, inclusion and attainment.
• Built strong relationships with pupils, families and professionals.

Nursery Nurse | Nanny | Play Worker | 2011 – 2020

• Provided high quality care and learning support across early years settings.
• Maintained safeguarding standards and built trusting relationships with families.

• CACHE Level 3 Diploma – Children and Young People's Workforce, Hackney Community College (2012–2014)
• GCSEs (10+ A–C Grades) – Including Maths, English and Science, Clapton Girls Technology College (2000–2005)
• Training – Basic First Aid, Fire Safety, Teaching Training